Senior Manager - Employee Relations

About the role

Freshworks is seeking a leader to manage employee relations across the United States and Europe. You will help define the global ER strategy while handling complex workplace issues and fostering a high-performance culture.

Key facts

What you'll do

• Develop and execute ER strategies for the US and European markets.
• Manage day-to-day ER operations, including complex case management and performance-related matters.
• Coach HR Business Partners and managers on conflict resolution, mediation, and bias-aware decision-making.
• Partner with Legal to navigate works councils, trade unions, and local consultation requirements in Europe.
• Oversee involuntary exits and organizational changes with operational consistency.
• Use data and metrics to identify workplace trends and recommend systemic improvements.
• Ensure compliance with corporate policies and regional employment laws.

Requirements

• Bachelor's degree in Human Resources, Business, or a related field.
• Minimum 8 years of direct experience in Employee Relations, workplace investigations, and performance management.
• At least 3 years in a senior or lead capacity within a matrixed tech or enterprise software company.
• Hands-on experience managing ER matters in the US and Europe, specifically the UK, Germany, France, or the Netherlands.
• Expertise in US employment laws including FMLA, ADA/ADAAA, ADEA, Title VII, FLSA, and FEHA.
• Experience conducting and documenting high-risk investigations involving harassment, discrimination, or executive misconduct.

Nice to have

• JD, Master's in HR/Labor Relations, or advanced certifications such as SPHR or SHRM-SCP.
• Knowledge of employment laws in Canada, India, Israel, or Australia.

Skills & tools

• Proficiency in HR technology and case management platforms such as Salesforce, ServiceNow, or Smartsheet.
• Understanding of GDPR as it relates to workplace investigations.
• Strong knowledge of European Works Councils and local statutory consultation processes.

Practical notes

• Compensation is determined by factors including location, experience, and skills.
• The role is eligible for bonus and equity compensation.