Lead - Inside Sales

About the role

Freshworks is looking for an experienced sales professional to manage inbound interest for our North American market. You will own the full sales cycle, turning marketing-qualified leads into long-term customers through discovery, product demonstrations, and negotiation.

Key facts

What you'll do

• Respond to and qualify a high volume of inbound leads from various marketing channels.
• Perform deep discovery calls to identify prospect pain points and business goals.
• Lead the entire sales process from initial inquiry to final contract closure.
• Conduct virtual product demonstrations tailored to the specific needs of North American clients.
• Maintain accurate sales forecasts and pipeline data within the CRM.
• Identify and pursue upsell and cross-sell opportunities within your account base.
• Collaborate with Marketing, Sales Development, and Customer Success teams to improve lead quality and the customer journey.

Requirements

• Minimum 7 years of experience in B2B SaaS inbound sales.
• Proven history of hitting or exceeding sales quotas in the North American market.
• Expertise in managing the full sales cycle, including negotiation and deal closure.
• Ability to navigate complex organizational structures to reach decision-makers.
• Strong understanding of North American business etiquette and communication standards.
• Proficiency in CRM software and sales engagement tools.
• Ability to work independently and align work hours with the North American market.

Skills & tools

• CRM platforms (Salesforce, HubSpot)
• Sales engagement tools (SalesLoft, Outreach.io)
• Consultative selling and discovery
• Objection handling and negotiation
• Virtual presentation and demonstration
• Pipeline forecasting

Practical notes

Freshworks is an equal opportunity employer and values diversity across all backgrounds and identities. The company provides software solutions for over 72,000 global customers, including brands like Sony Music and Bridgestone.