Account Manager

About the role

Freshworks is looking for an experienced professional to manage existing accounts and drive revenue growth. You will act as a strategic partner to our clients, ensuring they receive maximum value from our service software while meeting your individual sales targets.

Key facts

What you'll do

• Manage a portfolio of accounts to ensure high levels of satisfaction and long-term retention.
• Generate new sales leads and identify expansion opportunities within your assigned client base.
• Maintain an accurate sales pipeline, including regular forecasting and metric reporting.
• Increase customer lifetime value through targeted cross-selling and up-selling initiatives.
• Coordinate with product, marketing, and customer success departments to address client requirements.
• Analyze client business needs to recommend and implement effective software solutions.
• Monitor market trends and competitor activity to provide actionable internal insights.

Requirements

• Proven experience in SaaS sales with a history of exceeding revenue quotas.
• Bachelor's degree.
• Ability to explain complex technical concepts to diverse audiences ranging from technical staff to CXOs.
• Strong verbal and written communication skills.
• Capability to manage accounts of varying sizes independently.
• Proficiency in reporting client status updates on a consistent schedule.

Skills & tools

• SaaS sales
• Account planning
• Pipeline management
• Revenue forecasting
• Cross-selling and up-selling
• Stakeholder communication

Practical notes

Freshworks is an equal opportunity employer committed to a diverse workplace. We welcome applicants of all backgrounds, genders, sexual orientations, religions, and ethnicities.