Senior Account Executive

About the role

Freshworks is looking for an experienced sales professional to manage the full sales cycle for our mid-market and SMB segments. You will focus on converting inbound leads and partner opportunities into closed business within the North American market.

Key facts

What you'll do

• Manage the entire sales process from initial discovery and product demonstrations to contract negotiation and closing.
• Convert high-quality inbound leads and partner-registered opportunities into revenue.
• Conduct virtual presentations tailored to the needs of North American C-suite and SMB stakeholders.
• Maintain accurate pipeline data in CRM systems to ensure reliable monthly and quarterly forecasting.
• Identify and execute upsell and cross-sell opportunities within new accounts to increase contract value.
• Coordinate with marketing, SDR, and customer success teams to improve lead quality and onboarding.

Requirements

• 3 to 7 years of experience in a quota-carrying B2B SaaS role.
• Demonstrated success selling into the North American market.
• Ability to work in shifts aligned with North American time zones.
• Bachelor degree.
• Proficiency in sales methodologies such as MEDDIC, Challenger Sale, SPIN, or Sandler.
• Strong negotiation skills to address pricing, legal, and security concerns.

Nice to have

• Experience selling within FinTech, HR Tech, or Healthcare SaaS.

Skills & tools

• CRM platforms such as Salesforce or HubSpot.
• Sales engagement tools including SalesLoft, Outreach.io, and ZoomInfo.
• Consultative discovery and objection handling.

Practical notes

• This role requires a high level of autonomy and the ability to articulate value to executive-level buyers.