Nwatu Chinonso

Coordinated day-to-day administrative activities, ensuring smooth school operations and effective communication between departments. Organised and maintained student and staff records for easy retrieval and compliance with institutional standards. Supported academic scheduling, meetings, and internal communications to facilitate smooth educational processes.

Improved office efficiency by streamlining routine administrative processes and implementing an organised digital filing system. Served as a key point of contact for students, staff, and external inquiries, demonstrating excellent interpersonal skills.

Managed high-stress client interactions effectively, maintaining professionalism under pressure while resolving disputes with empathy. Resolved customer complaints with an empathy-first approach, consistently increasing client retention and satisfaction scores.

Maintained accurate CRM records of all client interactions, enabling pattern analysis and service improvement recommendations. Trained 3 new support staff on service protocols and escalation procedures, improving team response efficiency by 20%.

Delivered direct support to vulnerable populations, including at-risk children and abuse survivors, improving access to essential care and services. Facilitated mediation and conflict resolution sessions, helping clients connect with appropriate support systems and resources. Contributed to the design and execution of intervention strategies tailored to individual client needs and circumstances.

Supported comprehensive case management processes, including documentation, follow-ups, and detailed reporting. Worked collaboratively within a multidisciplinary team to address complex social welfare challenges effectively.

Enhanced overall office productivity through effective staff management and coordination of daily administrative tasks. Managed scheduling, correspondence, and documentation for senior management, maintaining 100% accuracy in record-keeping. Contributed to the successful execution of organisational projects by providing administrative support and resource coordination.