Implementation Project Manager

About the role

Join a team dedicated to transforming global supply chains. You will guide major companies through the implementation of advanced supply chain visibility solutions, ensuring successful adoption and measurable business improvements. This role involves managing complex projects from start to finish, acting as the primary liaison for clients and internal teams.

Key facts

What you'll do

• Lead the entire lifecycle of enterprise software deployments, from initial contract signing through post-launch support, taking full responsibility for project success.
• Develop and maintain detailed project plans, including timelines, resource assignments, budget projections, and risk assessments for multiple ongoing projects.
• Manage project finances, overseeing budgets between $150,000 and $1,000,000, monitoring spending, and controlling scope changes to stay within financial limits.
• Conduct formal project governance meetings, including executive steering committees and regular status updates with senior leadership.
• Coordinate diverse project teams, including implementation engineers, solution architects, carrier operations specialists, and external partners across different time zones.
• Track key performance indicators such as schedule adherence, budget variance, customer satisfaction, and the realization of business value.
• Identify, evaluate, and mitigate project risks, addressing technical integration issues, resource limitations, and stakeholder alignment challenges.
• Manage the change control process, assessing impacts, obtaining approvals, and coordinating any necessary contract adjustments.
• Adapt FourKites' standard implementation methodology to suit the unique needs and organizational structures of each client.
• Act as the main point of contact for client executives, IT departments, and operational teams, facilitating all key project milestones and meetings.
• Prepare and present executive-level reports detailing project status, risks, and achieved value.
• Build strong client relationships, ensuring alignment on project goals, timelines, and success criteria.
• Create and manage resource plans, allocating internal team members and tracking budget utilization, including professional services and third-party costs.
• Forecast resource requirements for the next 3-6 months and optimize allocation across your project portfolio.
• Guide technical teams through integrations with client ERP systems (SAP TM, SAP ECC, Oracle, JDA/Blue Yonder, Manhattan), TMS, OMS, and WMS platforms.
• Oversee data mapping, validation, and carrier onboarding processes, including EDI 856/214 setup and API integrations.
• Coordinate integration testing for various transportation modes (FTL, LTL, intermodal, ocean, air) and manage production cutover activities.
• Analyze implementation performance data to identify areas for improvement and contribute to best practice documentation.
• Collaborate with Professional Services leadership on capacity planning and methodology enhancements.
• Mentor junior team members and assist Sales and Pre-Sales teams with project scoping and SOW development.

Requirements

• A minimum of 7 years of experience managing enterprise software implementations, with at least 3 years specifically in supply chain, logistics, transportation, or ERP domains.
• Solid understanding of supply chain operations, including transportation management, warehouse processes, order fulfillment, and carrier management.
• Demonstrated success managing project budgets exceeding $100,000, including forecasting and financial reporting.
• Experience managing 3-5 or more concurrent enterprise-level projects with competing priorities and shared resources.
• In-depth knowledge of ERP systems and supply chain software, including integration methods and implementation best practices.
• Familiarity with transportation modes (FTL, LTL, intermodal, ocean, air) and common logistics documentation.
• Experience with SaaS implementation phases, from discovery and configuration to go-live.
• Proficiency with project management software such as Jira, Asana, Microsoft Project, or Salesforce.
• Ability and willingness to travel up to 20% of the time for client meetings and on-site support.

Nice to have

• Proven ability to manage executive steering committees, handle escalations effectively, and maintain stakeholder confidence.
• Excellent written and verbal communication skills, with the ability to explain technical details to business audiences and vice versa.
• Exceptional organizational skills and meticulous attention to detail.
• A customer-centric approach focused on helping businesses solve complex supply chain challenges.
• Ability to perform well in fast-paced, dynamic environments with evolving priorities.
• A collaborative work style, with a track record of partnering effectively across different departments.
• Self-motivated and accountable, capable of working independently while providing regular updates on progress and potential issues.

Skills & tools

• Project Management Software (e.g., Jira, Asana, Microsoft Project, Salesforce)
• Supply Chain & Logistics Software
• ERP Systems (SAP TM, SAP ECC, Oracle, JDA/Blue Yonder, Manhattan)
• Transportation Modes (FTL, LTL, intermodal, ocean, air)
• Logistics Documentation (BOL, POD, ASN/856, load tender/204)
• SaaS Implementation Methodologies
• Data Mapping and Validation
• EDI and API Integrations

Practical notes

• Compensation: $130,000 - $150,000 annual base salary, plus bonus, incentive compensation, and stock options.
• Benefits: Medical, Dental, Vision, 401k with match, life insurance, short-term disability, generous PTO, 5 global recharge days, paid parental leave, annual wellness stipend, volunteer days, and ongoing learning opportunities.
• Visa Sponsorship: Not specified in the source.
• Travel: Up to 20% expected.