Senior - Customer Engineer/Forward Deployed Engineer

About the role

Join a team of problem solvers at FourKites, where you'll tackle complex challenges with real-world impact on global supply chains for major companies like Walmart and Cardinal Health. As a Senior Customer Engineer, you'll manage technical customer relationships from start to finish, designing and deploying innovative solutions. You'll write production-ready code quickly, focusing on strong data structures and algorithms to deliver solutions efficiently.

Key facts

What you'll do

• Lead complex integration and AI agent implementations for 2-4 enterprise accounts, from initial discovery to post-launch enhancements.
• Design integration architectures, ensuring robust error handling, retry logic, observability, failure recovery, and multi-system authentication.
• Develop and deploy AI agent workflows for supply chain operations, including regression testing and validation before each customer release.
• Implement AI agent workflows directly with customers, configuring and troubleshooting during live calls.
• Conduct independent customer discovery sessions, proposing innovative technical solutions on the spot.
• Utilize LLMs like Claude and OpenAI throughout the workflow for requirements, design, code generation, testing, and deployment.
• Represent FourKites technically during presales, explaining integration architecture and platform capabilities to prospective clients.
• Collaborate with the SCA team on high-complexity technical and product questions, offering informed perspectives.
• Review code for integration and AI workflow projects from other FDEs, maintaining quality standards.
• Mentor other FDEs, providing guidance on difficult problems and consistent work reviews.
• Identify and formalize reusable integration patterns and AI workflow templates for the team's library.
• Accurately estimate project scope and effort, and manage your work to meet those estimates.
• Work with various internal teams to ensure successful customer outcomes.

Requirements

• 6-9 years of software engineering experience, with significant background in integration engineering, system design, or customer-facing technical roles.
• Strong proficiency in Java is required, plus experience with Python or Ruby, writing clean, production-grade code with test coverage.
• Solid understanding of data structures and algorithms, enabling design of scalable systems and appropriate architectural decisions for high-throughput scenarios.
• Strong software design skills to architect modular, resilient, and observable integration and AI workflow systems, with the ability to clearly document and defend designs.
• Ability to write optimized code quickly, compressing development cycles without compromising quality.
• Innovative approach to problem-solving, bringing creative and often non-obvious solutions to complex integration and AI workflow challenges.
• Deep knowledge of enterprise integration patterns and their application in multi-system environments.
• Hands-on experience designing and deploying end-to-end agentic AI workflows using LangGraph or similar tools.
• Experience using Claude, OpenAI, or equivalent LLMs across the entire development workflow.
• Proven ability to lead technical discovery sessions with enterprise customers and translate business needs into technical specifications.
• Comfortable deploying and troubleshooting agentic workflows live during customer calls.
• Strong SQL proficiency for investigating data issues and validating integration output.
• Background in a Forward Deployment, Field Engineering, or similar customer-embedded technical role with supply chain or logistics industry exposure is mandatory.

Nice to have

• Experience in supply chain, logistics, transportation, or B2B SaaS platforms.
• Familiarity with EDI standards, carrier integrations, TMS/WMS systems, and supply chain data flows.
• Experience with low-code/no-code workflow automation platforms like Pipedream, n8n, or Temporal.
• Snowflake experience and familiarity with large-scale data investigation in multi-tenant environments.
• Proficiency with visual documentation tools such as Lucidchart, Miro, or draw.io for integration and workflow designs.

Skills & tools

• Java
• Python or Ruby
• SQL
• Claude, OpenAI, or other LLMs
• LangGraph
• Pipedream, n8n, Temporal (nice to have)
• Snowflake (nice to have)
• Lucidchart, Miro, draw.io (nice to have)

Practical notes

• Benefits include medical coverage from day one, 36 PTO days, 5 recharge days, 2 volunteer days, home office setup and technology reimbursement, lifestyle and family benefits, and mental wellness support.
• The company provides competitive compensation with stock options.
• FourKites offers 5 global recharge days in addition to PTO and holidays. Parental leave and an annual wellness stipend are also provided.