Operations Associate

About the role

Join Flexport's Global Operations team, the frontline group managing customer supply chains from start to finish. This role focuses on ensuring top-tier service by overseeing global shipment movements and collaborating with partners and technology teams. You will contribute to innovation through process automation and data-driven insights.

Key facts

What you'll do

• Maintain Flexport's high quality standards, ensuring timely shipments and proper handling of exceptions.
• Meet internal key performance indicators and service level agreements for quality delivery.
• Adhere to established standard operating procedures.
• Manage the client experience, resolving issues promptly and ensuring smooth operations at both origin and destination, escalating as needed.
• Coordinate daily logistics with internal and external partners, including carriers, vendors, customs, and warehousing.
• Execute the complete movement of freight shipments within a regional network, covering both imports and exports, including intermodal transport.
• Support shipments managed by partners as they gain autonomy.
• Provide quotes and invoice client shipments, managing their profit and loss.
• Assist in preparing for quarterly and monthly business reviews and conduct client operational calls when necessary.

Requirements

• 2 or more years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
• Bachelor's Degree preferred.
• Adaptable to new technologies and able to thrive in a fast-paced environment.
• Effective time management skills, capable of prioritizing and handling a large volume of tasks.
• Strong attention to detail.
• Ability to effectively seek and incorporate feedback.
• Excellent verbal and written communication skills for client interactions.
• Strong teamwork and relationship-building abilities.
• Mindset oriented towards efficiency, best practices, and standardization.
• Proven problem-solving capabilities.
• Fluent in both English and Spanish.
• A "compliance first" approach, respecting regulatory requirements in a heavily regulated industry.

Nice to have

• Knowledge of ocean freight.

Skills & tools

• Logistics operations
• Supply chain management
• Freight forwarding
• Customer service
• Data analysis

Practical notes

This position is an on-site role. Flexport is committed to equal opportunity employment. All applicants will be considered regardless of protected characteristics. By applying, you agree to the use and processing of your data as outlined in Flexport's Privacy Notice.