Manager, Customer Support Engineering

About the role

We are seeking a leader to guide our Customer Support Engineering team within the APAC region. You will oversee a group of technical professionals responsible for resolving complex data pipeline issues and ensuring our clients maintain high-quality data movement.

Key facts

What you'll do

• Supervise and mentor a team of support engineers focused on data integration and pipeline stability.
• Manage escalations from enterprise clients to ensure timely resolution of technical roadblocks.
• Collaborate with engineering and product departments to report bugs and improve platform reliability.
• Monitor team performance metrics and implement strategies to enhance response times and customer satisfaction.
• Foster a culture of technical excellence and professional growth within the support organization.

Requirements

• Proven experience in a technical support leadership or management role.
• Strong background in data infrastructure, ETL processes, or cloud-based data warehousing.
• Ability to manage remote teams across the APAC time zone.
• Excellent communication skills for interacting with both technical staff and business stakeholders.

Skills & tools

• Data integration platforms
• Cloud data warehouses
• Support ticketing systems
• Team management and performance tracking software