Senior Mid-Market Account Director

About the role

This position involves managing and expanding relationships with existing mid-market clients. You will be responsible for driving customer success and identifying new opportunities within your assigned accounts.

Key facts

What you'll do

• Cultivate and strengthen connections with a portfolio of mid-market clients.
• Develop and execute strategies to increase product adoption and customer satisfaction.
• Identify and pursue opportunities for account growth and revenue expansion.
• Serve as the primary point of contact for client inquiries and issue resolution.
• Collaborate with internal teams to ensure client needs are met.

Requirements

• Minimum of 5 years of experience in account management or sales, specifically within the software or technology sector.
• Proven track record of successfully managing and growing client accounts.
• Bachelor's degree in Business, Marketing, or a related field.
• Demonstrated ability to understand and articulate complex technical solutions.

Nice to have

• Experience with cloud-based contact center solutions.
• Familiarity with CRM software such as Salesforce.

Skills & tools

• Account Management
• Sales
• Customer Relationship Management
• Negotiation
• Communication
• Strategic Planning

Practical notes

• Visa sponsorship is not available for this role.
• Travel may be required occasionally.
• Benefits include health insurance, paid time off, and retirement savings plans.