Staff/Principal Product Designer

About the role

Fin is seeking a hands-on Staff or Principal level designer to elevate the quality and execution of our AI-powered customer support products. You will act as a primary maker, focusing on interaction and visual design excellence while shaping the future of how businesses interact with their customers.

Key facts

What you'll do

• Own the end-to-end design process for strategic product areas from initial concept through to final execution.
• Create new interaction paradigms and design patterns for our AI-driven automation tools.
• Iterate through sketching, prototyping, and testing at various fidelities to validate product decisions.
• Collaborate directly with engineers and product managers to define problems and deliver solutions.
• Mentor team members and contribute to the evolution of design culture and internal processes.

Requirements

• Proven track record of shipping complex, high-quality software products.
• Experience designing for diverse surfaces including desktop, mobile, chat interfaces, and emerging AI experiences.
• Ability to balance rapid execution with meticulous attention to detail.
• Proficiency in systems thinking combined with the ability to execute on granular interaction details.
• Technical fluency to build functional prototypes using tools like Framer, Loveable, Windsurf, Vercel, Figma, or code.
• Strong communication skills to articulate design decisions with clarity and conviction.
• High level of autonomy and ownership; ability to drive projects forward without constant direction.

Skills & tools

• Figma
• Prototyping tools: Framer, Loveable, Windsurf, Vercel
• Proficiency in code for prototyping
• Interaction and visual design

Practical notes

• Benefits include competitive salary and equity, pension matching up to 4%, comprehensive health and dental insurance for you and dependents, and life assurance.
• Perks include daily catered lunches, a fully stocked kitchen, flexible paid time off, paid maternity leave, 6 weeks of paternity leave, and a Cycle-to-Work scheme.
• Access to Claude Code and other AI tools is provided for experimentation.
• Standard hardware is a MacBook, with Windows options available if required.
• The interview process is designed to conclude within 4 weeks.