Senior Forward Deployed Engineer

About the role

Fin is hiring a founding Senior Forward Deployed Engineer to work directly with strategic customers and help them scale their support operations using the Fin AI Agent. You will sit at the intersection of R&D and go-to-market, shaping product direction while delivering real business outcomes. This is a high-ownership position for someone who thrives on solving novel problems alongside customers and internal teams.

Key facts

What you'll do

• Partner with strategic customers to understand their technical requirements and business challenges in depth
• Code alongside customer engineering teams as a trusted technical advisor, driving projects to completion
• Help prospects adopt Fin by demonstrating how its AI capabilities can automate and scale support operations
• Work with Sales, Success, and Product teams to ensure smooth customer experiences and gather actionable product feedback
• Build out the Forward Deployed Engineering function by documenting best practices and sharing learnings from customer work

Requirements

• Experience building a SaaS product that reached real users worldwide
• Strong interest in AI and ML, with the ability to quickly grasp new architectures, capabilities, and trade-offs
• Deep proficiency in at least one high-level programming language such as JavaScript, Python, or Ruby
• Ability to prototype and ship software quickly without sacrificing quality or losing sight of business goals
• Proficient in using and writing REST APIs for system integrations
• Strong communication skills, able to explain technical topics to both engineers and non-technical stakeholders at varying levels of detail
• Comfortable working across organizational boundaries to bring people together for the best customer outcomes
• Willingness to travel and work on-site with customers

Nice to have

• Background as a founder or early engineer at a startup

Skills & tools

• JavaScript, Python, Ruby, or similar high-level languages
• REST API design and integration
• AI/ML concepts and architectures

Practical notes

• Competitive salary with equity in a fast-growing company
• Regular compensation reviews
• Pension scheme with up to 4 percent match
• Health and dental insurance for you and dependents, plus life assurance
• Flexible paid time off
• Paid maternity leave and 6 weeks paternity leave
• Daily lunch provided, fully stocked kitchen, snacks
• Cycle-to-Work Scheme with secure bike storage
• MacBook provided as standard