Senior AI Deployment Consultant

About the role

Fin is seeking a seasoned professional to guide our most significant clients through the implementation of our AI Customer Agent, Fin. This role involves orchestrating complex projects and ensuring clients realize substantial value from our AI solutions.

Key facts

What you'll do

• Oversee the complete implementation process for major clients, ensuring timely and successful integration of Fin.
• Establish project parameters, success metrics, and schedules aligned with each client's specific objectives.
• Serve as the primary liaison for clients during the implementation phase, managing communications and expectations.
• Collaborate with internal teams including Sales, Customer Success, Engineering, and Product to develop customized deployment plans.
• Conduct workshops to understand intricate client needs and translate them into practical technical and project plans.
• Configure Fin and related platform features, with support from Forward Deployed Engineers for advanced technical work.
• Coordinate technical preparations, including system integrations, data transfers, and security assessments.
• Monitor key performance indicators for both clients and Fin, taking proactive steps to guarantee positive results.
• Share client feedback with Product and R&D teams to inform future development.
• Contribute to refining our deployment methodologies and best practices.

Requirements

• A minimum of 6 years of experience in client-facing implementation, deployment, or professional services, preferably in SaaS or AI companies.
• Demonstrated ability to manage large, intricate projects with multiple stakeholders and workstreams.
• Strong technical understanding, comfortable with software configuration and discussing integrations, APIs, and data flows.
• Proficient project management skills with a structured, proactive, and detail-oriented approach.
• Excellent communication and relationship-building abilities, capable of influencing both executive and technical audiences.
• Analytical skills with strong problem-solving, prioritization, and decision-making capabilities.
• Adaptability and resilience in a fast-paced work environment.

Nice to have

• Prior experience implementing or configuring platforms such as Intercom, Zendesk, or Salesforce.

Skills & tools

• SaaS platforms
• AI technologies
• Project management tools
• APIs
• Data flows

Practical notes

• Hybrid work policy: Employees are expected in the office at least three days per week.
• Benefits include competitive salary and equity, daily catered lunches, regular compensation reviews, access to AI tools, pension scheme, life assurance, health and dental insurance, flexible paid time off, paid parental leave, and a Cycle-to-Work Scheme.
• MacBooks are standard issue, with Windows available for specific roles.