Technical Account Manager

About the role

Figma is hiring a Technical Account Manager to support our largest enterprise clients in the Tokyo market. You will act as a primary technical advisor, helping organizations integrate and scale our platform within their existing infrastructure.

Key facts

What you'll do

• Serve as a strategic technical advisor to help enterprise clients meet their business goals through Figma.
• Perform technical environment assessments to identify potential risks and provide implementation roadmaps.
• Assist clients with enterprise API usage, identity management systems, and platform integrations.
• Partner with client developer teams to optimize design-to-code workflows, including Dev Mode and extensibility initiatives.
• Conduct technical training and workshops to increase platform proficiency.
• Collaborate with product, sales, and customer experience teams to drive account growth and renewals.
• Translate complex technical requirements into actionable business value for executive stakeholders.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or enterprise customer success within a SaaS company.
• Professional fluency in both English and Japanese.
• Working knowledge of enterprise systems, identity management frameworks, APIs, and integration architectures.
• Experience advising on the implementation of AI-powered solutions, including governance and architectural strategy.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Consultative approach to problem-solving in complex organizational environments.

Nice to have

• Experience using Figma or similar design and developer collaboration software.
• Background in frontend development or design-to-code workflows.
• Ability to author structured AI guideline files or instructions for MCP servers and AI agents.
• Prior experience delivering technical advisory services or enablement workshops.

Skills & tools

• Enterprise API integration
• Identity management frameworks
• AI solution architecture and governance
• Dev Mode and design-to-code workflows
• Technical consulting and enablement

Practical notes

Candidates must be fluent in English and Japanese. All applicants should be prepared to keep cameras on during video interviews. New hires are required to attend in-person onboarding. Figma provides reasonable accommodations for candidates with disabilities; requests can be sent to accommodations-ext@figma.com. We encourage applicants to apply even if their background does not perfectly match every requirement listed.