Solutions Consultant

About the role

The Solutions Consulting team connects technical knowledge with business strategy to show customers the potential of the Figma platform. You will work within enterprise accounts to lead product demonstrations, manage technical evaluations, and guide clients through the adoption of our tools. In this capacity, you will act as a technical advisor, translating complex platform capabilities into clear narratives that align with specific business outcomes. You will own the consultative engagements that help prospects understand how Figma can integrate into their existing workflows and long term digital transformation initiatives. The role requires you to build trusted relationships with key stakeholders by articulating a compelling vision for how the platform can drive efficiency and innovation. You will be responsible for managing the full spectrum of technical interactions, from initial discovery sessions through to detailed proof of concept planning. Ultimately, you will shape the customer journey by ensuring that the value of the Figma platform is clearly understood and effectively demonstrated.

Key facts

What you'll do

• Present the Figma platform vision and demonstrate product value to prospective customers through compelling narratives and live workflows.
• Assess the technical environments of enterprise clients and adapt your communication to address the specific concerns of technical and executive stakeholders.
• Manage IT and security discussions during the sales cycle, including RFPs, RFIs, and detailed identity management inquiries.
• Translate complex product features into clear explanations of how Figma improves digital product delivery and operational efficiency for the customer.
• Partner with Product and Support teams to influence the roadmap based on customer security feedback and emerging feature requirements.
• Design and execute technical sales strategies, including defining success criteria and leading hands on evaluations tailored to client workflows.
• Produce high quality content to support internal teams and engage customers, including documentation and presentation materials that clarify functionality.
• Collaborate with colleagues to refine technical workflows and maintain high standards of autonomy and ownership within your engagements.
• Evaluate the fit of the Figma platform against detailed customer requirements, highlighting gaps and synergies in the existing tech stack.
• Guide prospects through the configuration of security and compliance settings to ensure the platform meets enterprise governance standards.
• Facilitate workshops with cross functional teams to align on design system strategy and implementation best practices.
• Analyze customer usage data to identify expansion opportunities and advocate for solutions that maximize the value of the Figma platform.
• Serve as the primary technical contact during the evaluation phase, ensuring that all stakeholder questions are addressed thoroughly and promptly.
• Mentor junior team members on best practices for solution consulting and effective communication with technical audiences.

Requirements

• 8+ years of total professional experience across roles that demonstrate increasing responsibility and impact.
• 4+ years of experience in solution consulting or sales engineering specifically within a SaaS company environment.
• Strong presentation skills and the ability to communicate complex ideas clearly and confidently to diverse audiences.
• A working knowledge of the enterprise SaaS landscape, including the typical procurement processes and decision making units.
• Hands on experience with front end development or the developer lifecycle, providing credibility when discussing implementation details.
• Demonstrated ability to manage multiple customer demands simultaneously while balancing competing business priorities and deadlines.
• Willingness to travel as required for in person meetings, customer workshops, and industry events when business needs dictate.
• Commitment to maintaining high standards of professionalism and confidentiality in all interactions with clients and internal partners.
• Capability to work effectively in a fully remote or hybrid setting, utilizing collaboration tools to maintain productivity and alignment.
• Readiness to adhere to the structured onboarding and training programs required to ensure consistent execution of the sales methodology.

Nice to have

• Direct experience using Figma or other UX/UI design tools to understand the workflow of design teams.
• The ability to adapt quickly to new technologies and learn complex systems without extensive ramp up time.
• A history of thriving in fast paced, evolving environments where priorities shift and agility is essential.

Practical notes

This is a full time role eligible for incentive compensation.

Compensation includes equity, health, dental, and vision coverage, retirement benefits, parental leave, and mental health support.

Sales roles are eligible for incentive compensation.

Candidates must keep cameras on during video interviews.

In person onboarding is required if hired for this position.

If you require disability accommodations during the hiring process, contact accommodations-ext@figma.com.

Reference code: #LI-KD4.