Senior Solutions Consultant

About the role

This position helps customers understand the capabilities of the Figma platform by combining technical knowledge with business understanding. You will collaborate with sales and other teams to develop and implement strategies that highlight Figma's value. The role involves leading technical discussions, demonstrations, and solution design, particularly for clients in the Greater China Region.

Key facts

What you'll do

• Present the vision of the Figma platform and assist customers in recognizing its benefits through product demonstrations and presentations.
• Support the sales team by answering questions about the Figma platform and illustrating how it speeds up digital product delivery.
• Manage customer IT and Security relationships during the sales process, addressing security questionnaires and enterprise needs to ensure secure and scalable platform adoption.
• Work with Product and Support to find ways to improve account security through new features and influence the product roadmap, representing specific needs from GCR and APAC.
• Design and scale technical sales efforts, fostering communication between customers, sales, and product teams.
• Create valuable content for customers and internal partners regarding the Figma platform.
• Collaborate with colleagues in Solutions Consulting, Sales, and Product to refine skills, share knowledge, and work independently.

Requirements

• 8 or more years of professional experience, including at least 4 years in sales engineering or solution consulting within a SaaS company.
• Native fluency in written and spoken Mandarin Chinese, capable of leading technical customer engagements for Greater China accounts, along with professional working English.
• A strong technical background, with experience in front-end development or the developer lifecycle.
• Demonstrated ability to quickly learn new technologies and effectively position solutions in presales, including defining success criteria and leading evaluations.
• Strong communication skills with experience delivering compelling presentations and product demonstrations to various audiences, understanding and addressing different personas and workflows across Product, Design, and Engineering.

Nice to have

• Proficiency in Figma or other UX/UI design tools.
• Familiarity with GCR / APAC enterprise accounts.
• Experience working in a high-growth or rapidly changing SaaS environment.

Practical notes

Candidates are required to keep cameras on during video interviews. In-person onboarding is mandatory upon hiring.