Inside Sales Representative

About the role

Figma is building a new team to manage customer growth and account expansion. You will serve as a founding member, helping to shape the strategy for this function while supporting our existing user base.

Key facts

What you'll do

• Interact with current customers via Zoom, email, and Ironclad regarding pricing and platform features
• Finalize inbound requests for subscription expansions, such as license additions, new instances, and Enterprise Plan upgrades
• Handle billing inquiries, including payment method changes and renewals
• Execute targeted outbound renewals
• Qualify and route inbound sales leads
• Collaborate with Marketing on campaigns to improve retention and expansion

Requirements

• Ambition to grow into Senior Inside Sales Representative or Account Executive positions at Figma
• Technical aptitude for mastering new policies, products, and internal workflows
• Ability to work across Marketing, Support, Billing, and Sales departments
• High level of adaptability and motivation to exceed performance goals
• Interest in web-based collaboration software and product development

Nice to have

• Experience in B2B SaaS
• Background in customer-facing Sales or Support roles

Skills & tools

• Zoom
• Ironclad
• B2B SaaS sales processes
• Billing and renewal management

Practical notes

• Candidates must keep cameras on during video interviews.
• In-person onboarding is required for the successful hire.
• Figma provides reasonable accommodations for applicants with disabilities; contact accommodations-ext@figma.com for assistance.
• All application data is processed according to the Figma Candidate Privacy Notice.