Director, Business Operations

About the role

Figma is seeking a strategic leader to serve as the first Director of Business Operations. This role will own the company's most complex, high-stakes business challenges, specifically focusing on monetization and business model evolution in the era of AI.

Key facts

What you'll do

• Transform ambiguous, high-level business questions into actionable decisions and own the final outcomes.
• Define the monetization strategy for the AI era, including usage-based billing, agentic workflows, API monetization, and acquired business integration.
• Build and manage a high-performing team, establishing standards for analytical rigor and executive-level communication.
• Collaborate with Product, Finance, Engineering, and GTM leadership to address critical business hurdles.
• Provide independent, data-driven input on company planning and capital allocation.

Requirements

• Proven history of taking unstructured, company-defining problems and driving them to executive resolution.
• Professional background combining top-tier strategy experience (management consulting, private equity, or investing) with operational roles at a high-growth software company.
• Ability to influence senior leadership and communicate complex ideas with clarity.
• Strong financial literacy and the ability to reason through P&L and business model mechanics.
• Experience in managing and developing direct reports.

Nice to have

• Specific experience with pricing, packaging, or business model design, particularly in consumption-based or AI-driven markets.
• Technical proficiency in financial modeling and SQL.

Skills & tools

• Strategic planning and operational execution.
• Financial modeling.
• SQL.
• Executive communication and stakeholder management.

Practical notes

• Compensation includes base salary, equity, and a comprehensive benefits package including health, dental, vision, retirement contributions, parental leave, and mental health support.
• The role is eligible for an annual bonus plan.
• Candidates are required to keep cameras on during video interviews.
• New hires must attend in-person onboarding.
• Figma is an equal opportunity employer and provides reasonable accommodations for the application and interview process upon request.