Customer Success Manager

About the role

Figma is looking for a Customer Enablement Manager to guide our largest clients in maximizing the value of our platform. You will create and implement strategic enablement plans that foster product adoption and long-term success.

Key facts

What you'll do

• Oversee the adoption journey for a portfolio of major, strategic accounts.
• Use product data to define success metrics and build proactive engagement strategies.
• Create high-quality, customized enablement plans.
• Provide product expertise, best practices, and use cases to help teams fully utilize Figma.
• Establish strong relationships with stakeholders ranging from individual contributors to executive leadership.
• Identify and support internal champions to advocate for Figma within their companies.
• Partner with Account Executives on account reviews, renewal risk, and expansion efforts.
• Conduct live, scalable training sessions tailored to specific customer maturity levels.
• Work with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure client success.

Requirements

• 4+ years of experience in SaaS roles such as Technical Account Management, Customer Success, Customer Enablement, or Account Management.
• Strong communication skills with the ability to engage diverse customer personas.
• A consultative, customer-first mindset for solving problems and increasing adoption.
• Proven ability to drive outcomes, adapt to changing needs, and work across functional teams.

Nice to have

• Prior experience using Figma or other design and collaboration software.
• Background in Frontend Development, Design Ops, or UX/UI.

Skills & tools

• SaaS customer engagement
• Strategic account management
• Product adoption strategy
• Cross-functional collaboration
• Technical enablement

Practical notes

Figma is an equal opportunity employer. We provide reasonable accommodations for candidates with disabilities during the interview and application process; requests can be sent to accommodations-ext@figma.com. Candidates must keep their cameras on during video interviews. New hires are required to attend in-person onboarding. Personal data is processed according to the Figma Candidate Privacy Notice.