Customer Enablement Manager

About the role

This role focuses on helping Figma's largest customers maximize their use of the platform. You will create and implement custom strategies to boost product adoption, identify new ways customers can use Figma, and ensure their long-term success. This position involves close collaboration with various internal teams to deliver impactful customer experiences.

Key facts

What you'll do

• Manage the product adoption journey for a portfolio of key strategic customers.
• Understand customer objectives and metrics, using product data to guide proactive engagement strategies that deliver measurable value.
• Document bespoke enablement plans as part of high-quality, proactive engagement strategies.
• Share best practices, use cases, and product knowledge to help teams fully utilize Figma.
• Build trusted relationships with stakeholders across all levels and departments.
• Identify and empower internal advocates for Figma within customer organizations.
• Collaborate with Account Executives on account reviews, expansion opportunities, and strategies to mitigate renewal risks.
• Deliver customized live and scalable training sessions based on customer maturity and needs.
• Partner with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success.

Requirements

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a similar customer-facing SaaS role.
• Excellent communication skills, capable of connecting with diverse customer personas.
• Strong product knowledge and a consultative, customer-centric approach to problem-solving and driving adoption.
• Proven ability to achieve impactful results, adapt to changing customer needs, and work effectively with cross-functional teams.
• Fluency in French is required.

Nice to have

• Experience using Figma or other design and collaboration tools.
• Background in UX/UI, Design Ops, or Frontend Development.

Skills & tools

• Figma platform

Practical notes

Figma is an equal opportunity workplace. Accommodations for disabilities during the interview process or employment can be requested by contacting accommodations-ext@figma.com. All candidates are required to keep cameras on during video interviews and attend in-person onboarding if hired.