Customer Enablement Manager

About the role

Figma is seeking a Customer Enablement Manager to help key clients maximize their use of the Figma platform. You will develop and implement customized strategies to boost product adoption, identify new applications, and ensure long-term client success. This position involves close collaboration with various internal teams to deliver a cohesive and impactful customer experience.

Key facts

What you'll do

• Guide large, strategic customers through their product adoption journey
• Analyze customer objectives and product usage data to create proactive engagement plans
• Document detailed, custom enablement strategies
• Share best practices and product knowledge to help teams fully utilize Figma
• Build strong relationships with customer stakeholders, from individual contributors to senior leadership
• Work with Account Executives on account reviews, expansion opportunities, and managing renewal risks
• Conduct live and scalable training sessions tailored to customer needs and experience levels
• Partner with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure client success

Requirements

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a similar client-facing SaaS role
• Excellent communication skills to connect with diverse customer profiles
• Strong product knowledge and a consultative approach to problem-solving and driving adoption
• Proven ability to deliver measurable results, adapt to changing customer needs, and collaborate effectively across teams

Nice to have

• Experience using Figma or other design and collaboration tools
• Background in UX/UI, Design Ops, or Frontend Development
• Proficiency in additional languages such as French, Spanish, or German