Customer Enablement Manager

About the role

You will guide our major accounts in maximizing the utility of the Figma platform. This role involves creating and executing personalized strategies to increase product usage and ensure long-term client success.

Key facts

What you'll do

• Oversee the adoption lifecycle for a group of strategic, large-scale clients.
• Analyze product data to create proactive engagement plans that align with client success metrics.
• Author detailed, bespoke enablement documentation.
• Educate teams on product best practices and use cases to maximize value.
• Develop professional relationships with stakeholders ranging from individual contributors to executive leadership.
• Work alongside Account Executives to manage account reviews, identify expansion opportunities, and mitigate renewal risks.
• Conduct live, scalable training sessions tailored to the specific maturity level of the client.
• Coordinate with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to provide a unified client experience.

Requirements

• Minimum of 3 years of experience in Customer Success, Technical Account Management, Customer Enablement, or similar customer-facing SaaS roles.
• Strong ability to communicate effectively with diverse customer personas.
• Consultative mindset focused on solving problems and driving product adoption.
• Proven history of achieving results and working within cross-functional teams.

Nice to have

• Prior experience using Figma or other design and collaboration software.
• Professional background in Design Ops, UX/UI, or Frontend Development.

Skills & tools

• SaaS customer success methodologies
• Data-driven account management
• Training and presentation delivery
• Cross-functional stakeholder management

Practical notes

• Candidates must keep cameras on during video interviews.
• In-person onboarding is required upon hire.
• Figma is an equal opportunity employer and provides reasonable accommodations for the application and interview process. Requests for accommodations can be sent to accommodations-ext@figma.com.
• Application data is processed according to the Figma Candidate Privacy Notice.