Software Engineer - Customer Success

About the role

Feedzai is a Series D company focused on preventing financial crime through advanced AI. This role sits within the Customer Success Engineering team, where you will act as a technical consultant to ensure our fraud analysis platform meets the unique architectural requirements of our global clients.

Key facts

What you'll do

• Consult with clients to define technical requirements and architectural strategies for custom integrations.
• Write high-quality, testable Java code to build custom extensions when standard configurations are insufficient.
• Diagnose complex integration and performance issues, providing code-level solutions to maintain system stability.
• Serve as a bridge between client business goals and technical execution.
• Advocate for engineering best practices to ensure custom solutions remain maintainable.
• Mentor team members and promote development standards.
• Provide Tier 2 support for active client accounts.
• Operate within Agile frameworks to deliver software solutions.

Requirements

• Bachelor or Master of Science in Computer Science or a related field, or equivalent professional experience.
• Minimum of 3 years of experience in Java software development.
• Proficiency in JVM memory management and thread handling for high-performance systems.
• Experience in client-facing roles with the ability to act as a technical consultant.
• Strong verbal and written communication skills in English.

Nice to have

• Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, and Docker.
• Familiarity with SQL, NoSQL, and cloud environments including AWS, Azure, or GCP.

Skills & tools

• Java
• SQL
• NoSQL
• Cloud environments (AWS, Azure, GCP)
• Messaging systems (Kafka, RabbitMQ)
• JVM Memory Management
• Thread Management
• Agile methodologies

Practical notes

Feedzai operates with a flexible remote work policy. If you are located near an office, you may choose between being primarily office-based, flexible (2-3 days per week), or primarily remote (1-2 days per month). Full remote options are available for those not near a global office. The company provides an annual training budget for professional development. Applications are retained for 24 months.