Strategic Account Manager

About the role

You will manage the success of a dedicated account portfolio while assisting senior leadership with complex enterprise clients. This role focuses on maintaining account health, ensuring project delivery, and driving long-term value for financial institutions. You will work within the Customer Success and Delivery organization to align internal teams with client needs.

Key facts

What you'll do

• Serve as the primary point of contact for assigned accounts and support Strategic Account Leads on high-revenue enterprise engagements.
• Build and maintain success plans to ensure client goals are met and risks are proactively managed.
• Coordinate with Product, Data Science, and Customer Care teams to monitor solution performance and optimize KPIs.
• Lead governance forums, including steering committees and incident reviews, for your accounts.
• Analyze adoption metrics and deliver actionable insights to both the client and internal stakeholders.
• Document best practices and assist in identifying customer advocates for success stories.
• Manage escalations and maintain cross-functional mitigation plans for delivery risks.

Requirements

• Bachelor degree in Technology, Business, or a related field.
• 5 to 7 years of experience in customer-facing roles such as consulting, account management, or customer success.
• Proven background in managing enterprise-level relationships, ideally within the financial services sector.
• Solid understanding of the fraud prevention industry, specifically regarding banks or acquirers.
• Ability to explain technical concepts to diverse audiences and provide data-driven insights.
• Strong organizational skills with the ability to handle multiple priorities and work autonomously.
• Verbal and written fluency in English.

Skills & tools

• Relationship and stakeholder management
• Project management
• Data analysis and performance reporting
• Fraud prevention domain knowledge
• Cross-functional collaboration

Practical notes

Feedzai operates with a flexible remote policy. If you are located near an office, you may choose between being primarily office-based, flexible (2-3 days in office), or primarily remote (1-2 days per month). Full remote options are available for those not near a global office. All applicants must meet the specific requirements for the role. The company provides an annual training budget for professional development.