Manager of Managed Services

About the role

Feathr is looking for a leader to manage our internal agency team responsible for executing high-impact marketing campaigns. You will oversee a group of 10 to 15 strategists and campaign managers while building the operational systems necessary to scale our service delivery. This role focuses on coaching staff, improving client outcomes, and ensuring our service department remains a primary driver of company growth.

Key facts

What you'll do

• Mentor and supervise a team of 10-15 Campaign Managers and Strategists.
• Conduct performance reviews, manage career development, and handle hiring or onboarding for the team.
• Design and implement operational workflows to improve service delivery and team efficiency.
• Define and track key performance indicators to monitor the health of our service operations.
• Serve as the main escalation point for high-stakes client issues and provide technical guidance on the Feathr platform.
• Collaborate with Product and Customer Success departments to pilot new features and service strategies.

Requirements

• 4+ years of experience in direct people management, specifically leading teams of 6 or more in client-facing roles.
• Professional background in digital marketing agency operations, SaaS client success, or MarTech.
• Proficiency in multi-channel digital marketing, including ad targeting, strategy, and execution metrics.
• Experience developing and rolling out new delivery workflows or agency systems.
• Ability to manage high-pressure client situations and resolve account risks.

Nice to have

• Hands-on experience executing programmatic or paid media campaigns.
• Familiarity with the nonprofit, association, or higher education sectors.
• Previous experience scaling a team.

Skills & tools

• Digital marketing strategy
• Team leadership and coaching
• Operational process design
• Performance management
• Client relationship management
• Technical troubleshooting

Practical notes

• Benefits include health, dental, and vision insurance, paid vacation and sick time, parental leave, and a winter break.
• The package also features a wellness reimbursement credit, home office stipend, and professional development budget.
• The interview process consists of an HR screen, a hiring manager interview, a work assignment, and a panel interview.
• Most of the current team operates in the Eastern or Central time zones.