Head of Revenue Operations & AI

About the role

This role is for a visionary leader who can integrate AI to enhance team efficiency and foster deeper connections with independent retailers and brands. It's not a typical Revenue Operations position, as Faire is already committed to an AI-first approach with ongoing initiatives and resources. You will accelerate this transformation, redefining how Sales and Success teams operate internally and with customers.

Key facts

What you'll do

• Define and implement the overall strategy, objectives, and territory design for sales and success teams, including target setting, account prioritization, and resource allocation.
• Ensure accuracy in forecasting and pipeline analysis, establishing data and metric standards for revenue reporting.
• Translate business goals into Go-To-Market priorities, managing tradeoffs and maintaining organizational focus on high-impact work.
• Develop and refine the AI vision and roadmap for the revenue organization, linking it directly to business outcomes.
• Determine the appropriate application of AI and automation in operations and performance analysis, identifying areas where human judgment is essential.
• Create review processes to ensure AI outputs are reliable for decision-making.
• Evaluate, build, and validate AI solutions and tools, taking a hands-on approach to AI development.
• Measure the impact of AI initiatives, such as time saved by representatives, conversion rate improvements, and pipeline quality.
• Oversee the enablement function for the revenue organization, converting strategies, tools, new processes, and sales skills into daily operational practices for reps and managers.
• Drive adoption and behavioral changes for new tools, processes, or AI workflows to ensure practical use.
• Recruit, mentor, and develop a high-performing team, establishing clear ownership, accountability, and career paths.
• Cultivate a culture of experimentation, high standards, and transparency regarding ineffective approaches.

Requirements

• 10+ years of experience in Go-To-Market Operations, Revenue Operations, Strategy & Operations, Business Operations, or Management Consulting.
• Proven experience utilizing AI tools and workflows to achieve measurable improvements in team productivity or business results.
• Experience building and leading successful teams.
• Strong analytical and operational capabilities.

Nice to have

• Experience in high-growth technology companies.

Skills & tools

• AI tools and workflows

Practical notes

This role includes equity and benefits. Base pay is determined by factors like skills, experience, market demand, and work location. Hybrid employees work in the office three days a week (Tuesday, Thursday, and one flexible day), with the option to work remotely up to four weeks per year.