Product Manager II

About the role

Extend is transforming the customer's experience after a purchase for retailers. We offer AI-powered tools that improve customer happiness and boost sales. Our platform handles customer service, manages returns and exchanges, automates fulfillment, and provides product and shipping protection, all while detecting fraud.

Key facts

What you'll do

• Help shape the product direction by contributing to the roadmap and prioritizing initiatives that align with our mission.
• Manage the entire lifecycle of product features, from initial concept and requirements to launch and ongoing improvements.
• Work with engineering, design, and other departments to create user-centered solutions that meet business objectives.
• Use user research, analytics, and A/B testing to refine features and advocate for the best customer experience.
• Find ways to incorporate AI tools to improve how merchants use our platform and automate internal tasks.
• Gather feedback from customer success teams to understand merchant challenges and translate them into product needs.
• Participate in planning and review meetings to ensure the team is focused on key priorities.

Requirements

• A minimum of 4 years of product management experience, with a proven history of launching successful B2B or consumer software.
• A Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience demonstrating product knowledge.
• Demonstrated ability to break down complex problems into clear, actionable steps for development teams.
• Strong analytical skills, including the ability to write SQL queries or use analytics tools to track performance.
• Excellent communication skills, capable of articulating product decisions and managing stakeholder expectations.
• Understanding of APIs, cloud infrastructure, and software development processes.
• An entrepreneurial spirit, comfortable in a fast-paced environment and taking ownership.

Nice to have

• Experience in fintech or e-commerce, particularly with payment systems, checkout processes, or insurance technology.
• Experience building tools or dashboards for small to large retailers.
• Background in managing developer-facing products or third-party integrations.

Skills & tools

• SQL
• Analytics platforms
• API integrations
• Cloud architecture

Practical notes

• Salary: $124,000 - $145,000 per year
• Benefits include medical, dental, and vision insurance.
• Stock options in an early-stage company.
• Flexible paid time off.
• 401(k) with financial guidance.