Senior Manager or Director, People

About the role

Extend is reimagining the post-purchase ecosystem for modern retailers by layering AI and automation onto every customer interaction. In this role, you will architect the systems that turn employee potential into measurable business outcomes. You will design the frameworks that allow our customer service, returns, and fraud teams to operate at peak efficiency while safeguarding the brand experience. You will translate complex organizational data into simple, actionable roadmaps that align our people strategy with our revenue goals. This is a role for a builder who measures success not by activity, but by the clarity and health of the entire organization.

Key facts

What you'll do

Partner with executive leadership to architect the future organizational design of Extend, ensuring structure supports aggressive growth.

Own the end-to-end employee lifecycle systems, from onboarding to offboarding, and identify where AI can streamline these processes without losing the human touch.

Evaluate the current state of our performance management and talent review cycles, then redesign them to be more agile and aligned with our strategic objectives.

Lead the development of a cohesive internal communication strategy, managing the content and cadence of all company-wide messaging regarding People programs.

Champion data-driven decision making by analyzing HR metrics and building dashboards that reveal trends in engagement, retention, and productivity.

Coach current and future managers on how to navigate complex employee relations and performance conversations with empathy and consistency.

Create and maintain the infrastructure for compensation planning and career development programs, ensuring equity and transparency across the organization.

Drive cross-functional initiatives that break down silos, including off-sites and collaborative workshops that unite our distributed team.

Audit and maintain all People records and compliance documentation to ensure legal adherence and operational integrity.

Mentor junior People team members, establishing the standard playbooks and cultural norms that define the Extend People function.

Jump into ad-hoc projects across the business, acting as the generalist leader who ensures no critical task falls through the cracks.

Own the roadmap for manager enablement, curating tools and resources that turn good managers into great ones.

Analyze the efficacy of our learning platforms, such as Mento and LinkedIn Learning, to maximize their impact on skill development.

Synthesize complex feedback from employees and leaders to recommend solutions that improve the daily work experience.

Requirements

Bring a proven track record of 7+ years in progressive people roles within high-growth technology environments where ambiguity is the default setting.

Demonstrate mastery of HR Operations, HR Business Partnering, or related functions with a history of coaching executives and influencing without authority.

Show a history of managing sensitive information with discretion and maintaining strict compliance with employment laws and regulations.

Exhibit strong written and verbal communication skills capable of translating technical HR concepts to both technical and non-technical audiences.

Prove you can manage multiple high-priority initiatives simultaneously while maintaining a high standard of detail and accuracy.

Display comfort with data analysis and the use of HRIS, ATS, and other HR technology platforms to drive decisions.

Show experience building scalable processes and documenting procedures to ensure consistency as the organization scales.

Demonstrate a commitment to fostering an inclusive and equitable workplace where diverse perspectives are valued and respected.

Nice to have

Experience working in a remote-first or distributed team environment.

Background in the retail, ecommerce, or consumer goods industries.

Familiarity with AI tools and automation platforms relevant to HR and People operations.

Practical notes

This is a full-time role based in the United States.

Please indicate your location and time zone during the application process so we can assess logistical fit.

Relocation support is not available for this position.

Visa sponsorship is not available for this role at this time.