Senior Analyst, Client Insights

About the role

This position is central to how Extend uses data to support and empower its merchant partners. You will bridge analytics, product development, strategy, sales, and client success. The analyses and reports you create will directly influence sales outcomes and client retention.

Key facts

What you'll do

• Act as the analytical link between the sales team and current or prospective merchants, developing business cases, pricing structures, and persuasive financial arguments.
• Collaborate with client success managers to create analyses that demonstrate return on investment, support expansion efforts, and aid in renewal discussions.
• Engage with merchants to understand their reporting needs and then design and deliver relevant dashboards and performance reports.
• Examine product data and work with product and engineering teams to suggest improvements and contribute to the product roadmap.
• Partner with the Risk and Data (RAD) team to inform new fraud analysis, translating complex findings into clear, merchant-friendly reporting and product features.

Requirements

• 4-7 years of experience in business analytics, business intelligence, or a technical account management capacity.
• Understanding of consumer brands, e-commerce operations, and key industry metrics and benchmarks. Prior experience using data to guide business decisions at an e-commerce company or consumer brand is preferred.
• Proven ability to work across different departments to drive business and product enhancements.
• Proficiency in SQL, including querying large datasets, writing efficient code, and understanding data modeling principles.
• Experience with Snowflake.
• Familiarity with Tableau.
• Understanding of how artificial intelligence can improve processes and increase efficiency.
• Strong communication abilities, capable of explaining data insights to both technical and non-technical audiences.
• A proactive approach to problem-solving, with the ability to ask insightful questions, investigate issues independently, and know when to involve others.

Nice to have

• Experience with how AI can drive process improvement and efficiency.

Skills & tools

• SQL
• Snowflake
• Tableau

Practical notes

• Benefits include full medical, dental, and vision coverage, stock options in an early-stage startup, a flexible paid time off policy, and 401(k) with financial guidance from Morgan Stanley.