Customer and Partner Marketing

About the role

exa is seeking a Senior Manager to transform customer achievements and commercial partnerships into a powerful market presence. This role focuses on generating compelling customer success stories and coordinating marketing efforts with key partners to drive business growth. You will build systems to capture and share customer proof points and manage co-marketing initiatives with commercial partners.

Key facts

What you'll do

• Establish a system for collecting and publishing customer success stories, including case studies, quantifiable results, and quotes.
• Develop and maintain a customer reference program, creating a pool of advocates for sales and public speaking engagements.
• Manage marketing aspects of commercial partnerships with cloud providers, agencies, and technology partners, including joint launches and marketplace presence.
• Implement a feedback loop to gather customer insights on product performance, competitive landscape, and adoption challenges, sharing findings with product and marketing teams.
• Create and maintain a central repository for customer evidence and partner marketing materials, ensuring easy access for sales teams.
• Design and deploy AI-driven processes to streamline the creation of marketing assets from customer interactions.

Requirements

• 5+ years in customer marketing, partner marketing, or product marketing within a B2B technology company, with significant experience at a high-growth startup.
• Demonstrated ability to create and publish customer evidence, including case studies with measurable outcomes.
• Strong writing skills, capable of producing technical content respected by engineers.
• Comfort discussing technical topics such as retrieval, agents, and APIs.
• Experience managing a successful customer reference or advocacy program.
• Proven track record of co-marketing with commercial or platform partners, from planning to launch and outcome measurement.
• Experience building automations and internal tools using LLMs and workflow platforms.

Nice to have

• Experience marketing to developers at an API-first or infrastructure company.
• Familiarity with cloud marketplaces (AWS, GCP, Azure), including listing, co-selling, and generating pipeline.
• Experience running a customer advisory board.
• Ability to produce multimedia content like customer videos or launch materials.
• Knowledge of the AI tooling landscape and agent ecosystem.

Practical notes

• Visa sponsorship is available for exceptional candidates.
• Benefits include premium health, dental, and vision coverage, a monthly wellness benefit, and a commuter benefit.
• Fertility and family planning benefits include up to $15,000 for egg freezing and 16 weeks of paid parental leave.
• On-site perks include daily meals, stocked snacks, coffee, health supplements, fresh bread, milk tea deliveries, and regular social events.