Operations Account Manager

About the role

Ethos Life is seeking an Operations Account Manager to serve as the primary point of contact for our strategic distribution partners regarding back-office operations. This role bridges our internal teams with external partner operations, ensuring successful integration and driving business growth.

Key facts

What you'll do

• Manage the complete lifecycle of accounts for small to enterprise B2B partners, acting as the operational liaison between Ethos and our partners.
• Lead the operational setup and training for new partners, covering aspects like payment terms, licensing, and bulk account creation.
• Collaborate with Strategic Account Managers to foster partner business expansion, focusing on the operational relationship while they manage the sales relationship.
• Address and resolve operational challenges, translating partner-specific needs into actionable success strategies and communicating these internally to product and technology teams.
• Develop a deep understanding of Ethos's internal back-office processes to effectively communicate them to external partners and manage exceptions.
• Contribute to the definition and scaling of account management strategies, workflows, and procedures for a developing team.

Requirements

• Demonstrated ability to communicate complex internal processes clearly to external stakeholders.
• Prior experience in external-facing account management, onboarding, or customer success roles, ideally within the insurance or technology sectors.
• Strong process orientation and meticulous attention to detail, with experience in building backend processes and systems to support scalable account management.
• A customer-centric approach with a commitment to ensuring partner success.
• Capacity to navigate ambiguity and thrive in a fast-paced, high-growth sales environment.
• A history of consistently achieving and surpassing performance objectives.
• Excellent interpersonal skills to understand and address diverse partner requirements.
• Proactive and self-motivated with a drive for impact and the ability to excel in an autonomous team setting.
• A results-oriented mindset focused on driving progress and completing tasks.

Nice to have

• Previous experience in the life insurance industry.

Skills & tools

• Slack
• Google Workspace (Sheets, Docs, Slides)
• Microsoft Office Suite

Practical notes

• US national base salary range: $70,000 - $123,000.
• Compensation is determined by role, level, and location, with individual pay influenced by work location, skills, experience, and education.
• The listed compensation is base salary only and does not include bonus, equity, or benefits.
• Further details on US benefits can be found at ethoslife.com/careers.
• Ethos Life is an equal opportunity employer committed to diversity and inclusion.
• All legitimate communication from Ethos Life will come from email addresses ending in @ethos.com or @getethos.com.
• The company will not request payment or sensitive personal information during the hiring process.