Customer Success Manager

About the role

EMARKETER is seeking a Customer Success Manager to join our Account Management team. This early-career position focuses on driving platform adoption and client retention by partnering with Account Managers and Directors to support a portfolio of corporate clients.

Key facts

What you'll do

• Collaborate with Account Managers and Directors to execute strategies that improve retention and platform usage.
• Conduct onboarding and training sessions to ensure clients gain full value from their subscriptions.
• Analyze account activity, usage trends, and customer feedback to identify growth opportunities and retention risks.
• Maintain accurate records of client interactions and account health within Salesforce.
• Proactively engage with clients to address needs and support renewal or expansion initiatives.
• Use independent judgment to prioritize tasks and recommend engagement approaches based on client objectives.

Requirements

• Bachelor's degree.
• 1-3 years of professional experience in account management, sales, or customer support.
• Strong written and verbal communication skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Demonstrated leadership experience through internships, athletics, community organizations, or previous employment.
• Must be authorized to work in the United States without visa sponsorship.
• Must reside within commuting distance of the New York City office.

Nice to have

• Recent graduates with degrees in journalism, communications, media, or marketing.
• Experience using CRM systems such as Salesforce.

Skills & tools

• Salesforce
• Account management
• Customer success strategy
• Data analysis
• Presentation and training

Practical notes

• Base salary: $70,000-$75,000.
• On-target earnings: $75,000-$82,000.
• Benefits include unlimited PTO, 10 paid holidays, 16 weeks of parental leave, 401k matching, and medical/dental/vision insurance.
• Additional perks include commuter benefits, phone reimbursement, gym discounts, and mental health/family planning support.
• No relocation assistance is provided.
• The hiring process includes a role-specific exercise to assess candidate skills.