Edmond James Ebong

Serve as a reliable point of contact for case-related queries, resolving operational issues and following up on outstanding items to ensure timely completion.
Manage case calendars, deadlines, billing records, and confidential client documentation with a high degree of accuracy and discretion.
Use Clio, MyCase, and Google Workspace to maintain organized records, track tasks, and support remote team workflows.
Translate complex information into clear, concise updates for internal and external stakeholders.

Acted as first point of contact for a high-engagement user community, resolving technical and account-related issues and escalating complex cases appropriately.
Handled day-to-day support tickets and user questions, ensuring timely and complete resolutions consistent with service standards.
Served as liaison between the core product team and users, surfacing recurring issues and feedback to improve support workflows.
Organized AMAs, campaigns, and engagement initiatives requiring structured, participant-centered communication.

Coordinated outreach projects involving volunteers, local stakeholders, and community participants, ensuring consistent follow-through.
Supervised volunteers and maintained organized, responsive communication across multiple stakeholders.

Represented a fintech/crypto brand to users across digital channels, communicating product information clearly and supporting user engagement.

Supported community engagement and user-facing communication for a DeFi product, building early experience with fintech-adjacent audiences.