Manager, Sales Strategy & Operations, Commerce Platform

About the role

This role is centered on establishing and scaling a new commercial initiative within the Commerce Platform. The hired individual will be responsible for defining the annual sales vision and translating high-level company objectives into specific, actionable quarterly goals. Success in this position requires close collaboration with Product, Sales, and Analytics teams to convert research-backed insights into a high-velocity revenue engine. The focus is on building sustainable growth mechanisms rather than one-off transactions. You will own the end-to-end commercial health of a new initiative, ensuring that strategy is aligned with execution. This position demands comfort with ambiguity and the ability to drive 0-to-1 projects in a large, complex environment. The ultimate objective is to create a repeatable, scalable sales motion that strengthens the overall merchant ecosystem.

Key facts

What you'll do

• Establish the annual sales vision and align it with the broader merchant growth strategy to ensure cohesive commercial outcomes.
• Set and manage quarterly sales targets, creating clear metrics and milestones that drive sustainable and measurable growth.
• Manage the business cadence, including Weekly Business Reviews, to rigorously track leads and opportunities with precision and foresight.
• Build and optimize an inbound sales function designed to improve conversion rates and enhance the overall merchant experience.
• Update sales tooling and systems to increase funnel efficiency, reduce friction, and accelerate deal velocity.
• Research and deploy AI tools to automate manual tasks, streamline workflows, and improve outreach productivity across the team.
• Analyze performance data to identify trends, forecast accurately, and adjust strategies in real time to meet or exceed objectives.
• Partner with Product and Analytics to translate insights into operational workflows that enhance the seller journey and commercial results.
• Act as the primary liaison between Sales, Product, and Planning to ensure alignment on priorities, timelines, and commercial targets.
• Own the end-to-end process architecture for the commerce platform, ensuring that operations, data, and technology work in harmony.
• Develop and maintain strict standards for data integrity within CRM systems to ensure accuracy, reliability, and trust in reporting.
• Drive cross-functional coordination across Sales, Product, Analytics, and Planning departments to remove blockers and accelerate execution.
• Identify gaps in current tooling and processes, then design and implement solutions that improve efficiency and scalability.
• Serve as an operational leader who champions discipline, accountability, and continuous improvement in every initiative.

Requirements

• Proven track record of scaling new initiatives within large, complex organizations, demonstrating the ability to grow programs from concept to maturity.
• Ability to manage 0-to-1 projects with high attention to detail, ensuring that foundational work is thorough, reliable, and well-documented.
• Experience mapping operational workflows, identifying data gaps, and building end-to-end AI-driven solutions that improve performance.
• Proficiency in building and deploying automation using AI tools like Claude or ChatGPT to enhance productivity and reduce manual effort.
• Strong analytical skills to diagnose funnel issues, interpret data patterns, and identify root causes quickly and accurately.
• Ability to navigate and coordinate across Sales, Product, Analytics, and Planning departments, influencing without direct authority.
• Commitment to operational discipline and data integrity within CRM systems, ensuring that all information is accurate, current, and actionable.
• Demonstrated success in managing full sales cycles, from initial contact through close, with a focus on efficiency and outcomes.

Nice to have

• Experience with CRM management and sales funnel optimization in a high-growth environment.
• Familiarity with AI-driven automation tools and a track record of implementing solutions that improve outreach and productivity.
• Strong background in data analysis and reporting, with the ability to translate complex data into clear, actionable insights.
• Understanding of process architecture and the ability to design repeatable, scalable commercial operations.
• Experience working in fast-paced, ambiguity-driven environments where strategy and execution must occur simultaneously.
• Knowledge of compensation platforms and commerce ecosystems, with an understanding of how commercial initiatives scale globally.

Practical notes

Compensation includes base salary, equity grants, and a benefits package including 401(k) matching, 16 weeks of paid parental leave, medical, dental, vision, and flexible time off. DoorDash provides reasonable accommodations for applicants upon request. This role is subject to local hiring regulations, including Fair Chance ordinances in San Francisco and Los Angeles. The posting deadline for this role is 9/20/26, and all applications received by this date will be reviewed. Employment eligibility verification will be required upon hire. This position is full-time and based in one of the listed U.S. locations, with the expectation of consistent presence in the assigned office.