Senior Implementation Associate

About the role

This position involves building the foundational processes for DoorDash's expansion into new product categories. You will manage the entire onboarding process for merchants, from contract signing to their initial month of operation, ensuring rapid and high-quality launches. This is a quota-driven role focused on developing and refining implementation strategies.

Key facts

Location: Chicago, IL (primarily remote with office option)

Engagement: Full-time

Base Salary Range: $25.60 - $37.60 USD per hour

On-Target Earnings (Base + Commission): $32 - $47 USD per hour

What you'll do

• Manage a portfolio of 65-80 merchants from contract execution through their first 28 days of live service.
• Engage proactively with merchants to accelerate their activation timeline.
• Achieve quarterly performance targets related to activation speed and quality.
• Develop and iterate on implementation procedures, identifying effective methods and discarding inefficient ones.
• Pinpoint process inefficiencies and propose solutions as the new vertical evolves.
• Collaborate with other departments to resolve issues that hinder merchant onboarding.

Requirements

• 1-3 years of experience in Implementation, Customer Success, or Account Management.
• Demonstrated success in roles with quota or attainment-based goals.
• Comfortable with outbound communication and managing a high volume of calls.
• A proactive and adaptable mindset, thriving in ambiguous environments.
• Strong organizational skills to manage a large and dynamic client portfolio.
• A preference for action and iterative testing over waiting for fully defined processes.
• Excellent written and verbal communication abilities, particularly over the phone.

Nice to have

• Familiarity with Point of Sale (POS) systems, Open API, or SFTP integrations.

Skills & tools

• Outbound communication
• Project management
• Process improvement
• Cross-functional collaboration

Practical notes

This role includes sales commission opportunities. Benefits for regular employees include a 401(k) with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, flexible paid time off, and 80 hours of paid sick time annually. Travel for training and team events is required 1-2 times per year. A structured 30-60-90 day onboarding program is provided.