Associate Operations Manager, Operational Safety

About the role

You will oversee safety systems, incident management, and policy governance for the autonomous products developed by DoorDash Labs. This senior position requires building a high-performing team of safety specialists while partnering with engineering and product leaders to integrate safety protocols into every stage of the development lifecycle.

Key facts

What you'll do

• Recruit, mentor, and manage a team of safety operations specialists across both remote and on-site environments.
• Develop and enforce standard operating procedures to ensure compliance across all Labs initiatives.
• Define safety metrics and KPIs, providing regular risk assessments and data-driven updates to senior leadership.
• Direct the triage and resolution of critical incidents, including conducting root cause analysis and implementing corrective measures.
• Collaborate with legal, product, and engineering departments to embed safety standards into product design and field operations.
• Act as the primary safety representative when engaging with external partners, customers, and regulatory bodies.

Requirements

• 7+ years of experience in safety, operations, or related fields, with a preference for backgrounds in robotics, aerospace, defense, or autonomy.
• 2+ years of management experience focused on talent development and functional leadership.
• Demonstrated ability to scale operational or safety systems within regulated or safety-critical industries.
• Executive-level communication skills with the ability to influence stakeholders and simplify complex risk data.
• Analytical mindset capable of navigating ambiguous, fast-paced environments.
• Availability for an on-call rotation, including urgent response requirements during nights and weekends.

Nice to have

• Expertise in safety management systems (SMS) or ISO 45001 frameworks.
• Experience creating and deploying comprehensive training materials and instructional programs.
• Background in large-scale fleet operations or autonomous system deployment.

Skills & tools

• Google Workspace
• Jira
• SQL

Practical notes

Compensation includes base salary and equity grants. Benefits include a 401(k) with employer matching, 16 weeks of paid parental leave, medical, dental, and vision insurance, disability and life insurance, wellness programs, and mental health support. Salaried employees receive flexible paid time off and 80 hours of annual paid sick time. Please notify your recruiter if you require any accommodations during the hiring process.