Detail-oriented and dependable administrative professional with experience in order processing, billing, customer service, and operational support across fast-paced environments. Skilled at managing high-volume workflows, coordinating with cross-functional teams, maintaining accurate records, and ensuring projects progress efficiently from initiation to completion.
Proficient in Microsoft Office Suite, Adobe Creative Suite, QuickBooks, Cyrious Control, Basecamp, Fishbowl Inventory, and other business software. Recognized for strong organizational skills, problem-solving ability, and exceptional customer service.
Brings a background in leadership, public communication, inventory management, and process improvement, supported by a Bachelor of Arts in Political Science. Fluent in English with intermediate Spanish proficiency and committed to delivering accurate, efficient, and customer-focused results.
Hightech Signs
Kansas City, KS
Process high volumes of customer sign orders daily while keeping order details, notes, approvals, and billing information organized and up to date.
Enter orders in billing and project management software.
Create work orders, invoices, and internal task lists to support production,
installation, and billing workflows.
Review customer requests, artwork status, approvals, install notes, and
billing details to confirm required information is complete before work
begins.
Coordinate with design, production, and installation teams to help keep
orders moving from entry through completion.
Track orders from initial request through production, installation,
completion, and invoicing.
Served as a customer point of contact by phone and email, following up
on approvals, missing information, order updates, and billing questions.
Identify missing details, unclear notes, stalled orders, or incomplete
handoffs before they cause delays.
Improved order entry systems by helping create new workflows.
Fareway Stores
Kansas City, MO
Recognized by the store for outstanding customer service.
Supported daily deli operations by helping keep the department
organized, stocked, clean, and running efficiently.
Checked in deliveries, verified order accuracy, and helped ensure received
products matched department needs.
Monitored inventory on the sales floor and in back stock to help maintain
product availability and accurate stocking.
Helped train new hires on department procedures, customer service
expectations, food safety standards, and daily task flow.
Regularly took on additional responsibilities when needed, including
staying late, filling in for coverage gaps, and supporting manager-level
department tasks.
Followed food safety, sanitation, and company procedures while preparing
customer orders.
Assisted with merchandising, product displays, and promotions to support
customer engagement and sales.
Scooter’s Coffee
Overland Park, KS
Provided friendly customer service in a fast-paced environment while
taking orders, answering questions, and resolving customer concerns.
Processed cash, card, and drive-thru transactions accurately and
efficiently.
Prepared customer orders while following company standards,
procedures, and quality expectations.
Maintained inventory by monitoring supplies, organizing stock, and
helping ensure products were available during daily operations.
Worked with team members during busy shifts to keep service moving
quickly and accurately.
Maintained a clean, organized, and professional work area while
supporting opening, closing, and daily operational tasks.
Deanna Rose Farmstead/Parks Department of Overland Park
Overland Park, KS
Supported daily facility operations by completing maintenance, setup,
organization, and general support tasks.
Worked with team members to complete assigned tasks, meet deadlines,
and keep daily operations running smoothly.
Followed supervisor instructions, safety guidelines, and city procedures
while working in a public facility.
Maintained inventory systems by organizing tools, materials, supplies, and
equipment for easy access and use.
Assisted with basic repair, assembly, cleaning, and maintenance projects
as needed.
Maintained a dependable, hands-on work ethic in a fast-paced public
service environment.
Benedictine College Young Democrats
Served as Vice President of a
campus political organization
supporting local and state
Democratic candidates.
Wrote the club constitution,
kept meeting minutes, and
supported internal
organization and
communication.
Acted as a point of contact for
the Atchison County
Democrats and helped
coordinate communication
between the club and local
political groups.
Developed leadership,
organization, documentation,
and communication skills
while supporting student and
community outreach.
Bachelor of Arts
Member of the Constitutional
Scholars Program of
Distinction
Vice President of the
Benedictine College Young
Democrats.
High School Diploma
Lettered in Forensic Speech
and Debate for the Lincoln
Douglas Event.
Helping to deliver hot meals to people in need
Helping to build and maintain a community garden
2018 Electoral Campaign for the 2nd Kansas Congressional District
Made outbound calls to
voters, answered questions
about the candidate’s
platform, and supported voter
outreach efforts.
Conducted in-person outreach
and communicated campaign
information clearly to
members of the public.
Developed strong phone
etiquette, multitasking, and
public-facing communication
skills in a fast-paced campaign
environment.