IT Intern (Remote MEX)

About the role

This is a part-time role, dedicating 4 hours daily to supporting our IT department. It's a fantastic chance to gain practical experience in IT support, security, asset management, and the processes involved in bringing new employees on board and offboarding departing ones. We seek a tech-proficient, organized individual eager to learn and contribute to our IT operations.

Key facts

What you'll do

• Help manage user accounts for platforms like Google Workspace, Krisp, Zoom, Slack, and LastPass, including adding and removing individuals.
• Assist in tracking hardware and software assets, maintaining accurate records of IT equipment and licenses.
• Address IT support requests, such as password resets, software installations, and managing Slack channel access.
• Help document IT procedures and update our internal knowledge base on Notion.
• Provide general administrative support to the IT team, including preparing shipping labels for equipment.

Requirements

• Currently studying for or recently completed a degree in Information Technology, Computer Science, or a similar field.
• Possess a foundational understanding of IT systems and common tools like Google Workspace, Slack, and Zoom.
• Demonstrate strong organizational abilities and a keen eye for detail.
• Be capable of prioritizing tasks and managing your time effectively.
• Exhibit clear written and verbal communication skills.
• Must have established and current work authorization and permanently reside in Mexico.

Nice to have

• Prior exposure to ticketing systems or knowledge base platforms like Notion.

Skills & tools

• Google Workspace
• Slack
• Zoom
• LastPass
• Krisp
• Notion

Practical notes

• This is a remote position requiring reliable internet access and a professional home office setup.
• You will need to operate a laptop computer (PC or Mac provided) and various software platforms.
• The role requires the ability to remain stationary for extended periods and to observe and interpret written and verbal communication.
• Directive is committed to fostering a diverse and inclusive culture. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.