Account Director, Client Strategy

About the role

This role manages Directive's most important client accounts, focusing on strategy, growth, and execution. You will be responsible for client retention, expansion, and ensuring a positive client experience across a high-value portfolio. This position acts as a primary advisor to senior client stakeholders and coordinates various internal teams to achieve business goals.

Key facts

What you'll do

• Lead daily strategic interactions for enterprise and high-growth clients, managing executive communications and long-term partnership value.
• Create and implement strategies for client renewals, upsells, and cross-sells to improve Net Revenue Retention (NRR).
• Develop integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring consistent execution and reporting.
• Oversee portfolio financials, including forecasting, margin health, scope management, and renewal negotiations.
• Present performance data in Quarterly Business Reviews (QBRs) and executive summaries, linking marketing efforts to revenue impact.
• Collaborate with channel leads, project managers, and operations teams to align priorities, mitigate risks, and maintain service quality.
• Proactively identify and resolve client risks and issues before they escalate to executive leadership.
• Guide strategists, analysts, and project teams to enhance their strategic thinking and commercial accountability.

Requirements

• 7-12 years of experience in agency or client services, with significant work involving B2B SaaS or technology clients.
• Demonstrated ability to manage renewals, upsells, and cross-sells for a portfolio exceeding $2M.
• Strong understanding of Paid Media, SEO/Content, CRO, Creative, and RevOps, and how they contribute to business outcomes.
• Experience collaborating with VP, CMO, and CRO-level client stakeholders.
• A drive to stay current with industry trends, including how AI and automation can improve marketing and operations.
• Clear and confident communication skills, able to translate performance into business impact.
• Comfort with managing forecasts, margins, scope, and renewal economics.
• Ability to set strategic direction while maintaining operational discipline.
• Skill in influencing diverse teams without direct authority to achieve shared goals.
• A continuous desire to find better ways to improve client and portfolio performance.

Nice to have

• A mentality of a trusted advisor, building client relationships based on integrity and impact.
• A focus on client outcomes and long-term partnership value.
• Ability to work effectively across various teams and disciplines.
• Resilience and adaptability in a fast-paced, high-accountability environment.
• Precision, ownership, and a bias toward action.

Skills & tools

• Paid Media
• SEO/Content
• CRO
• Creative
• RevOps

Practical notes

This is a remote position within the United States. Benefits include medical, dental, and vision plans (100% employer-paid for employee, 50% for dependents), disability, life insurance, mental health support (Spring Health, Headspace), physical therapy (Omada, Aaptiv), One Medical membership, unlimited PTO (2-week minimum), paid company holidays, birthday off, end-of-year recharge (Dec 24

Jan 1), paid parental leave, 401(k) with 3% company match, annual bonus, and an annual company-wide retreat. Work authorization and permanent residency in the US are required. The role requires operating a laptop, software platforms, and other office tools, with reliable internet access and a professional background.