Staff Product Designer
DialpadUSA6d ago
remotecurated-jd
Job description
Staff Product Designer at Dialpad.
About the role
Dialpad is seeking a design leader to shape the future of our AI-driven customer experience platform. You will define how AI integrates into our business communication tools while mentoring the team and establishing foundational design patterns.
Key facts
What you'll do
- Lead design for foundational platform initiatives and core product layers.
- Collaborate with product, engineering, and design leadership to set strategic direction.
- Establish primitives, patterns, and interaction models for other teams to utilize at scale.
- Contribute production code and build data-driven, realistic prototypes for engineering handoff.
- Design AI-first infrastructure that prioritizes user control, transparency, and trust.
- Develop custom AI tools, agents, and micro-apps to improve team workflows.
- Evolve the Dialtone design system and address cross-functional product opportunities.
- Mentor peers on craft, communication, and AI fluency while improving team collaboration.
Requirements
- 8+ years of experience in product design with a focus on platform-level work, design systems, or AI capabilities.
- Portfolio demonstrating high-craft standards and AI-native design practice from the last 6 months.
- Ability to write production code and use coded prototypes as a core design tool.
- Experience designing patterns and components that scale across large organizations.
- Proven track record of building custom AI tooling, such as CLI workflows, agents, or skills.
- Strong communication skills with the ability to adapt messaging for stakeholders across engineering, product, and leadership.
- Demonstrated ability to own outcomes autonomously in complex, ambiguous environments.
Nice to have
- Experience shipping agentic workflows, conversational interfaces, or AI-native products.
Skills & tools
- Figma
- Production coding
- AI agent development
- Design systems (Dialtone)
- Terminal/CLI workflows
Practical notes
- Dialpad has been active in AI since 2018, having processed over 5 billion calls and meeting minutes.