Customer Success Engineer

About the role

This role serves as a technical bridge between our Customer Success Managers and our clients. You will provide configuration guidance, lead product demonstrations, and translate complex technical concepts into actionable advice for non-technical users.

Key facts

What you'll do

• Conduct product and feature demonstrations, including those involving the Dialpad App Marketplace.
• Perform proactive technical audits of customer platforms to identify configuration gaps and suggest improvements.
• Support enablement partners by creating and delivering product education programs to increase the technical proficiency of CS partners.
• Collaborate directly with the CSM team throughout the entire customer lifecycle.

Requirements

• Minimum of 3 years of experience working within a UCaaS or CCaaS environment.
• Demonstrated knowledge of UCaaS and CCaaS solutions.
• Ability to complete the Sales Engineering Demo Certification.
• Strong technical curiosity and a drive to improve business workflows through technology.

Skills & tools

• UCaaS platforms
• CCaaS platforms
• Dialpad App Marketplace
• Technical auditing and system configuration

Practical notes

• This position reports to the Customer Success Engineering leader.
• Working hours are based on US Core Hours, with schedules aligned to Eastern, Mountain, or Pacific time zones.
• Dialpad is an equal-opportunity employer. Candidates who do not meet every listed requirement but possess the core traits of being scrappy, curious, optimistic, persistent, and empathetic are encouraged to apply.