AI Voice Experience Designer

About the role

You will serve as a Forward Deployed Agent Designer, focusing on the quality and performance of AI voice agents in live production environments. This role bridges the gap between technical AI capabilities and customer-facing brand requirements, ensuring interactions are fluent, natural, and effective.

Key facts

What you'll do

• Manage voice quality outcomes for AI agent deployments from initial setup through production.
• Consult with clients to define brand persona, tone, and conversational goals, translating these into specific agent behaviors.
• Optimize agent performance by refining voice selection, pacing, pronunciation, and text normalization.
• Reduce latency and improve turn-taking, prosody, and conversational flow in live calls.
• Audit production transcripts and call data to identify and resolve issues related to trust, fluency, or technical friction.
• Establish and maintain quality standards for consistency, fluency, and latency (CFL) across deployments.
• Provide feedback to internal product and engineering teams to influence future platform capabilities.

Requirements

• Proven experience in a client-facing role improving conversational AI, voice bots, or speech products in production.
• Deep understanding of LLM behavior, agent tuning, and common quality challenges in voice systems.
• Proficiency with voice prompting, prosody control, and Speech Synthesis Markup Language (SSML).
• Strong analytical skills to diagnose system performance using metrics, call traces, and transcripts.
• Ability to consult with customers in complex or regulated sectors like finance, healthcare, or legal.
• Familiarity with the technical trade-offs regarding latency, turn-taking, and real-time voice processing.
• Excellent written and verbal communication skills to guide AI personality and brand alignment.

Skills & tools

• Conversational AI and LLM tuning
• SSML and text normalization
• Voice persona design and prosody control
• Latency and speech quality analysis
• Customer consulting and stakeholder management

Practical notes

• This role requires customer travel as needed.
• Dialpad offers a competitive salary and comprehensive benefits package.
• The company is an equal-opportunity employer and encourages candidates to apply even if they do not meet every listed qualification.