Agent Experience Designer, Agentic Voice

About the role

You will define the personalities, vocal standards, and interaction models that make our AI agents feel human and capable. This role focuses on the design of voice experiences that prioritize resolving customer issues over simple deflection. You will report to the VP of AI Products and collaborate with engineering to set the quality bar for all agentic voice interactions.

Key facts

What you'll do

• Establish and maintain a global voice, character, and persona for AI agents across all product verticals.
• Create house standards for prosody, pacing, and emphasis to guide Speech engineering and field teams.
• Define platform quality metrics, including fluency, consistency, and perceived latency, while linking design choices to resolution and sentiment outcomes.
• Partner with AI engineers to use advanced prompting for orchestrating escalation, recovery, and confirmation patterns instead of static dialogue trees.
• Design handoff experiences that preserve full context when transitioning a caller to a human.
• Develop behavioral designs that allow agents to adapt to various emotional states, from routine tasks to high-stakes interactions.

Requirements

• 5+ years of experience in conversation design, character writing, or developing complex voice user interfaces and agentic systems.
• Bachelor degree in Psychology, Communication, Linguistics, Design, or equivalent practical experience.
• Proficiency in LLM-based agent behaviors and prompt orchestration to influence model output without coding.
• Working knowledge of TTS controls, such as prosodic settings and voice selection.
• An exceptional portfolio demonstrating interactive logic, written persona standards, and voice system design.
• Ability to articulate character traits and translate them into consistent AI behavior.

Nice to have

• Professional background in high-stakes or regulated industries like legal, financial services, or healthcare.

Skills & tools

• Voice User Interface (VUI) design
• LLM prompt engineering
• TTS (Text-to-Speech) control literacy
• Conversation design
• Persona development

Practical notes

• This is a standards and craft-focused role within the product organization. Candidates interested in building production speech models should apply for the AI Engineer, Speech Synthesis (TTS) role instead.
• Compensation listed reflects base salary only and excludes equity, bonuses, and benefits.