Technical Enterprise Customer Success Manager

About the role

DevSavant acts as an operating partner for growth-stage companies, providing product engineering and staffing solutions. We are looking for a technical professional to manage high-value enterprise accounts, ensuring our clients achieve long-term success through strategic adoption and platform growth.

Key facts

What you'll do

• Oversee a portfolio of complex, high-ACV enterprise accounts, managing multiple stakeholders and business units.
• Lead onboarding processes that connect platform capabilities to specific business goals.
• Facilitate Executive Business Reviews with VP and C-suite leaders to demonstrate measurable value.
• Maintain technical proficiency to audit complex applications, advise on integration architecture, and troubleshoot connected systems.
• Partner with Account Executives to identify expansion opportunities and develop multi-phase growth plans.
• Coordinate delivery across internal teams including Professional Services, Solutions Engineering, and Support.
• Mentor junior team members and provide structured feedback to improve internal processes.

Requirements

• Professional background managing enterprise or strategic accounts as a CSM, Technical CSM, or Technical Account Manager.
• Demonstrated ability to lead EBRs with executive-level stakeholders.
• Strong technical aptitude for explaining platform architecture and solving cross-departmental problems.
• Proficiency in scripting languages, specifically JavaScript.
• Experience managing multiple high-stakes work streams while maintaining organizational accuracy.
• Ability to work independently in a fully remote, fast-paced environment.
• Consultative approach to problem-solving for both technical and non-technical users.

Nice to have

• Bachelor degree.
• Background in enterprise SaaS with significant ACV and multi-department deployments.
• Proven history of exceeding retention, expansion, or NRR targets.
• Experience with customer success platforms such as Planhat, ChurnZero, or Catalyst.
• Proficiency in data analytics and reporting tools like Excel, Power BI, or Tableau.
• Knowledge of GIS or mobile form platforms, particularly within the horizontal construction industry.

Skills & tools

• JavaScript
• CRM and Customer Success software
• Data analysis tools (Excel, Power BI, Tableau)
• GIS and mobile data collection platforms

Practical notes

• This is a 100 percent remote position.
• We value self-starters who take ownership of their work and drive results without micromanagement.