Remote Travel Appointment Coordinator

About the role

You will own the end to end client intake process for travel planning appointments from initial contact to confirmed schedule. You own the responsibility of converting inbound inquiries into booked consultations while safeguarding the brand promise of personalized service. This role requires you to manage the full lifecycle of client interactions, ensuring that every touchpoint reflects the professionalism of Destination Knot. You will act as the primary scheduler, coordinating the precise timing between clients and travel specialists to avoid conflicts and maximize efficiency. Ownership of accurate record keeping is essential, as you will maintain detailed logs of all communications and appointment details for future reference. You will collaborate daily with team members to align on client needs and to support a seamless reservations process that meets demand. This position is centered on hospitality and customer service, making your role critical in shaping the client experience from the first call to the final booking. You will contribute directly to building a strong community of hospitality professionals by ensuring that every scheduled appointment is handled with care and consistency.

Key facts

What you'll do

Answer inbound calls, emails, and messages, capturing travel needs and qualifying interest for planning appointments.

Schedule initial travel consultations by aligning client availability with specialist calendars using remote booking tools.

Perform detailed follow up with prospective clients through multiple channels to confirm appointments and reduce no shows.

Maintain centralized records of client interactions, preferences, and scheduled appointments in digital tracking systems.

Screen eligibility for travel options, ensuring that quoted services match company offerings and availability constraints.

Coordinate logistics between clients and travel specialists, including time zones, language needs, and special requirements.

Update reservation components such as dates, accommodations, and activities once appointments lead to confirmed plans.

Communicate proactively with internal teams to resolve questions about policies, pricing, and service scope.

Monitor performance metrics related to appointment conversion rates and response times to support continuous improvement.

Represent Destination Knot in all client communications, adhering to brand guidelines and service standards.

Assist in gathering feedback after consultations to inform future service enhancements and client satisfaction.

Support overflow inquiries during peak periods, collaborating with colleagues to balance workload and maintain service levels.

Verify documentation and contact details, ensuring that appointment records are accurate and ready for booking processing.

Promote exclusive travel perks and development opportunities to clients when relevant, enhancing perceived value of services.

Requirements

Excellent verbal and written communication skills with a professional tone suitable for client facing interactions.

Strong interpersonal abilities to build rapport quickly and maintain positive relationships over remote channels.

Detail oriented mindset with the capacity to manage multiple schedules, deadlines, and client requirements without errors.

Comfortable working in a fully remote environment with reliable internet connectivity and appropriate technology setup.

Previous customer service experience required, with hospitality or travel industry knowledge considered a strong advantage.

Self motivated and organized, able to prioritize tasks, manage time effectively, and meet consistent performance expectations.

Professional demeanor in all communications, demonstrating patience, empathy, and problem solving skills.

Ability to work independently while following established procedures and guidelines set by Destination Knot leadership.

Nice to have

Familiarity with travel booking platforms, reservation systems, and calendar management tools.

Experience in appointment setting, sales support, or roles that involve high volume inbound scheduling.

Knowledge of common hospitality terms, cruise components, and vacation package structures.

Basic understanding of remote collaboration software, including video conferencing and project management tools.

Practical notes

This is a remote position based in the Atlanta, Georgia area, requiring reliable internet access and a quiet workspace.

No specific working hours are outlined, but consistent availability during standard business hours is expected for client interactions.

Travel is not required for this role as all duties are performed remotely.

No visa sponsorship information is provided at this time.

There are no application deadlines published; interested candidates are encouraged to apply as soon as possible.