Remote | Cruise Coordinator | Cruise Lines

About the role

You will own the initial discovery process by listening to prospective travelers and translating their desires into clear cruise objectives. You will serve as the primary liaison between interested clients and our specialized cruise advisors, ensuring a smooth transition of information. This position requires you to cultivate a genuine passion for the cruise industry while maintaining a high level of professionalism in every interaction. You will be responsible for building trust with prospects by demonstrating expertise and reliability from the very first conversation. The role demands exceptional organizational discipline to manage multiple pipelines and adhere to strict scheduling protocols. You will document every detail of client interactions to ensure our team has the context needed to deliver personalized service. Collaboration with internal stakeholders will be your responsibility to guarantee that handoffs are seamless and that client expectations are not just met but exceeded. You will actively contribute to the growth of our client base by converting leads into booked consultations through diligent follow-up.

Key facts

What you'll do

• Answer incoming digital and telephone communications to qualify new travel leads for cruise lines at Destinationknot.
• Identify and document client cruise goals, budget parameters, and destination preferences during initial conversations.
• Schedule consultation appointments with specialized cruise advisors based on mutual availability and client time zones.
• Maintain comprehensive records of all lead interactions, notes, and scheduled appointments within our proprietary databases.
• Perform proactive outreach to follow up with prospects and confirm upcoming consultation meetings via email or phone.
• Verify travel details and requirements to ensure alignment between client expectations and available cruise line offerings.
• Escalate complex inquiries or special requests to the internal cruise travel team for specialized handling when necessary.
• Utilize remote collaboration tools to share client insights and updates with the broader travel planning team in real time.
• Monitor conversion metrics and provide feedback on common client objections to refine our acquisition strategy.
• Support ad-hoc projects related to client onboarding, data verification, and process improvement initiatives as requested.
• Ensure all communications reflect the professional brand standards and service ethos of our cruise travel division.
• Act as the first line of engagement, setting the tone for a positive and trustworthy client experience from start to finish.

Requirements

You must possess excellent verbal and written communication skills to convey professionalism and enthusiasm in every interaction. A friendly, courteous demeanor is essential when managing sensitive client information and travel preferences. Strong organizational abilities are required to manage multiple priorities, deadlines, and client schedules without error. You must be adept at working independently, demonstrating self-motivation to complete tasks accurately and meet established deadlines. A reliable high-speed internet connection is mandatory to facilitate real-time communication and access online booking platforms. You must exhibit basic computer proficiency, including familiarity with email, calendar applications, and data entry systems. While prior experience in appointment setting, customer service, or sales is not mandatory, it is certainly advantageous for success in this role. You must be willing to adhere to strict data privacy protocols and handle confidential client information with the utmost discretion. Reliability and a commitment to accuracy are non-negotiable, as errors in scheduling or data entry can impact the client journey. You must be available during standard business hours to respond to inquiries and coordinate meetings with clients and advisors.

Nice to have

There are no preferred items listed in the source material for this role.

Practical notes

This position is based in Los Angeles, California, and is categorized as a US-Based remote engagement. Compensation is offered at a rate of $22.00 per hour. The schedule is flexible, allowing for a healthy work-life balance while working remotely. New hires will receive full training and will have access to a suite of industry-specific tools to excel in their role. Ongoing mentorship from experienced professionals is provided to support development and confidence in the role. Income-earning possibilities are directly tied to performance, rewarding dedication and consistent results. Access to exclusive cruise travel perks and significant discounts is available, allowing you to experience the industry you are helping to build. Numerous opportunities for professional development and career growth are provided to ensure a long-term and rewarding career path. Reliable internet access and basic computer literacy are mandatory for this position. Previous experience in booking, customer service, or sales is optional but beneficial for navigating the client acquisition process. This role requires adherence to standard business hours for client interaction and coordination with internal teams.