Account Manager, Enterprise

About the role

This role focuses on expanding and managing existing customer accounts to maximize revenue. You will serve as a central point of contact for clients, coordinating with sales, customer success, and other internal teams. The goal is to ensure customer value and increase their investment in Demandbase solutions.

Key facts

What you'll do

• Collaborate closely with sellers to engage key customer stakeholders, aligning Demandbase's offerings with their organizational goals.
• Act as the primary hub for customers and internal cross-functional teams to foster cohesion, deliver customer value, and boost Demandbase revenue.
• Develop and present proposals and strategic recommendations that lead to account expansion through upsell and cross-sell opportunities.
• Participate in account planning with sellers, customer success managers, and advertising campaign strategists to achieve annual and quarterly objectives for large enterprise accounts.
• Work with the Customer Success team to manage strategic account expectations, ensuring clients are engaged, recognize solution value, and share successes internally.
• Organize, schedule, and lead customer calls as a dedicated partner to sales and customer success.
• Build trust with executive business stakeholders by understanding their priorities and go-to-market use cases to deliver outcomes addressing their key performance indicators.
• Develop expertise in the martech landscape and common integrations with Demandbase, such as CRM, MAS, BI, Personalization, and CDP.
• Stay informed about trends in AI for workflow efficiency (e.g., ChatGPT, Claude, DBAI), Account-Based Marketing, and customer data.

Requirements

• At least 3 years of sales or account management experience in a high-tech company.
• Experience with Marketing, AdTech, or related SaaS applications is preferred.
• Demonstrated ability to manage complex sales cycles involving multiple stakeholders and decision-makers across various business lines.
• Proven capability to collaborate effectively with cross-functional teams.
• Experience identifying and closing upsell and cross-sell opportunities.
• A strong dedication to customer success, communicated effectively in person, writing, and over the phone.
• Self-motivated and responsible, representing the company with integrity and professionalism.
• Experience in an overlay selling environment, partnering with both platform and advertising sellers to expand both business areas.
• Experience using AI tools to enhance research, account planning, customer engagement, and overall sales productivity.

Practical notes

Demandbase does not accept unsolicited resumes or outreach from third-party recruiting agencies.