Vendor Experience Specialist

About the role

You will oversee content operations by guiding supervisors and team leaders to maintain high standards for our platform menus. This role focuses on optimizing the vendor experience through accurate data management, process development, and cross-departmental collaboration.

Key facts

What you'll do

• Supervise and mentor team leaders and supervisors within the content operations department.
• Define performance metrics and establish efficient operational workflows.
• Manage the end-to-end process of uploading and updating partner menus, including pricing, descriptions, and imagery.
• Partner with account managers to facilitate timely updates for new dishes and promotional campaigns.
• Oversee the onboarding process for new vendors to ensure they meet internal deadlines.
• Conduct regular audits to verify that menu content adheres to brand guidelines and platform quality standards.
• Collaborate with marketing, product, and customer support teams to align menu updates with broader company initiatives.
• Work with UX/UI teams to refine menu layouts to drive higher conversion and user engagement.
• Track menu performance data, such as item popularity and click-through rates, to provide strategic recommendations.
• Spearhead initiatives to automate and improve existing content management workflows.

Requirements

• Minimum of 4 years of experience in operations or content management, specifically within e-commerce, food delivery, or similar industries.
• Demonstrated history of leading and managing teams, particularly supervisors or team leads.
• Deep knowledge of food industry trends, terminology, and consumer behavior.
• Strong project management skills with the ability to handle multiple launches and seasonal updates at once.
• Excellent verbal and written communication skills.
• Analytical mindset capable of turning data into operational strategy.

Nice to have

• Experience using AI tools for content optimization.

Skills & tools

• Content Management Systems (CMS)
• SEO tools
• Analytics platforms including Google Analytics
• Data analytics software

Practical notes

foodpanda operates under the Delivery Hero Group, a global delivery leader active in approximately 65 countries. Headquartered in Berlin, Delivery Hero has been a component of the MDAX index on the Frankfurt Stock Exchange since 2017.