Shopper Supervisor

About the role

You will oversee in-store operations and ensure that our standardized processes are executed effectively. This role requires a hands-on leader to manage store performance, guide our shopper teams, and maintain constant communication with store administrators.

Key facts

What you'll do

• Monitor store availability and operational status in real time.
• Train and mentor shopper staff.
• Evaluate operational performance through data analysis.
• Conduct regular field visits to store locations.
• Execute and monitor operational tests.
• Provide direct feedback to team members regarding their performance.
• Track progress toward defined operational goals.
• Configure and manage the tools used for daily operations.
• Identify and document store needs to inform decision-making.
• Coordinate closely with store management teams.

Requirements

• Prior experience managing teams within retail, logistics, or general operations.
• Strong analytical skills and the ability to make strategic decisions.
• Proficiency in tracking operational metrics, including dashboards and KPIs.
• Demonstrated ability to lead operations and communicate clearly.
• Must possess a personal vehicle and be available for field work as required.

Skills & tools

• Operational reporting
• KPI tracking
• Dashboard management
• Team leadership
• Field operations management

Practical notes

• PedidosYa is committed to an inclusive hiring process. Please inform us if you require any specific accommodations or accessibility adjustments for your interview. You are welcome to share your preferred pronouns during your initial application.