Service Operations Coordinator

About the role

Join the foodora team to manage daily operations and support our customers and partners. You will work in a fast-paced environment to ensure service quality and operational efficiency across our platform.

Key facts

What you'll do

• Manage daily operational tasks to meet service level agreements.
• Track performance metrics and maintain high standards for speed and accuracy.
• Resolve complex operational problems and escalate issues when necessary.
• Update process documentation and ensure standard operating procedures are followed.
• Coordinate between customers, vendors, and riders to troubleshoot issues.
• Provide high-quality customer support by addressing complaints and inquiries.
• Communicate with internal stakeholders and external partners to maintain alignment.
• Implement new process changes and service initiatives.
• Provide regular status updates on tasks and blockers to leadership.

Requirements

• 1 to 3 years of experience in customer service or contact center environments, ideally in tech, e-commerce, or quick commerce.
• Diploma, degree, or equivalent qualification.
• Proficiency in English plus one of the following languages: Swedish, German, or Czech.
• Ability to use Google Workspace or Microsoft Office.
• Strong attention to detail and a proactive approach to problem-solving.
• Flexibility to work across daytime, evenings, weekends, and public holidays, as the service operates daily from 10:00 to 22:00.
• Ability to attend one month of mandatory in-person training starting August 17th.

Nice to have

• Experience with CRM or ticketing systems.
• Familiarity with operational dashboards or data reporting.
• Knowledge of SQL, Six Sigma, or COPC standards.

Skills & tools

• Google Workspace
• Microsoft Office
• CRM and ticketing software
• Operational KPI management

Practical notes

• The role is based at our dog-friendly office in Mill Park, Budapest.
• Benefits include MetLife life, accident, and health insurance, SZÉP-card, Medicare health package, foodora PRO, and meal vouchers.
• Additional perks include mental health support, office massages, English lessons, LinkedIn Learning access, AYCM membership, and extra days off.
• The company supports six charitable organizations.